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Yes, after you switch accounts the website needs to query the servers for what products are available for the newly selected base. There are several areas that need to be checked for all the different products available, so it takes a few seconds for the refresh.

I know of two days that the upstream servers for our payment processor were unresponsive. I'm trying to work with them to narrow down what the problem was.

Are you still seeing the errors? The logs show a lot of timeout errors on 2025-07-23, but appears to have since cleared up. I'll dig further with our vendors to find out the root cause.

That's the timer until you can create a new base, but it shouldn't be displaying on a selectable base. Do you have a screenshot of that entire window to better see the context of how that countdown got there?

Deleting bases is coming soon. Reordering of bases is a known feature request, but I don't know its priority.

The credentials were timing out faster than we expected. Hopefully after your next login you won't have to log in again for 60 days.

We're testing fixes now. Hopefully after your next login, it won't have to refresh for 60 days.

Yeah, we're aware of the auto-sign out issue and are working on it. Great for security, bad for user experience.

It looks like you originally logged in with Google Login (not email + password). Have you tried logging into the website with Google Login as well?

If you are dealing with multiple DW accounts, you can log out of the current one and log into a new one via the Settings menu. When you are logged into a DW account on a device, you should be able to easily switch among all the bases linked to that account.

Maybe we should rename it "Summer of Ages for Northern Hemisphere 2024" .... 🤔

Given the number of tickets Customer Support deals with, they have to use stock replies in a lot of cases. At the moment, making sure people can log into the game after the auth system transition is the highest priority. Hard-to-answer questions like "what are the exact effects of the Rally...

I'll bring these points up with the dev team. We can probably address the first point, but I don't know about the second since we are moving away from Google Play Games.

Correct. Progress has always been on BHG servers. Google Play Games, Google sign in, Sign In With Apple (SIWA), GameCenter, TOY, email + password, and now Xsolla Login only give us identifiers (a number or a unique randomly generated string) as to who is playing. For some of the services like...

I'm sorry to hear that they had login difficulties. Some of the more complicated setups that were using social logins in ways they were never intended to be used have had a bumpy transition, and we are working as quickly as we can to everyone who reaches out to us to resolve their issues. Our...

Once you are on the new login system with a DomiNations World account, you will switch bases via the Settings menu under the "Manage Account" button. You will not be required to change your Google/GMail login or switch via the Google Play Games app anymore. Once attached to the DomiNations...

The top post in this thread should give you the info you need. If you run into problems, let us know by reaching out to our CS Team at Support@BigHugeGames.com.

We do not store your email address in our system, out of concerns for security. Recently we upgraded our authentication system internally, as we moved to Xsolla Login. In order to set up with this new system, you have to login again and enter your email address again. This should hopefully...

Yes, we are under the LTG (Long Tale Games) umbrella now.

Glad to be of help. :-) Agreed about the text color; I've reported it to the art team. The portrait of Joan is a placeholder, and we want to add the ability to choose a portrait. That feature just hasn't risen high enough on the priority list yet to be implemented. The same goes for the age...