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I submitted 2 issues but did not receive a substantive response ...at least that's what I thought. I did get a response though, over a week ago, but did not know. There isn't a notification until you revisit the Customer Service page (behind gears icon). So, keep checking for an update in the...

...I only got a response to my 2nd complaint though, not the first. So if you don't hear something in a reasonable time frame you might need to remind them you're still waiting.

I need to apologize: I did get a response from customer service, over a week ago, but did not know. There isn't a notification until you revisit the CS page (behind gears icon). So, keep checking for an update.

Yeah, long load times keep me from looking more often too. Thanks for chiming in

@keltech thanks for reminder about reviews. Made me remember I left a 4 star weeks ago, before the recent spate of bugs and non-response from customer service. Time to go adjust that.

The general advice so far is to send an in-game Customer Support request, and then wait (can be weeks). I don't think they pay much attention to the forums (but everybody please do keep posting when you experience bugs! The community needs to know.)

Sorry to report that some have waited 2 and 3 weeks for village to get fixed. Also don't expect a message response from Customer Service; they don't seem to do that. At least I haven't read any posts in the forums about people getting messages. There's a good game here, if they can get bugs fixed!

Did you also PM @DomiNationsVirgiles the screenshots etc? See "how to report exploits" sticky thread in this forum.

As per the sticky post about reporting exploits you should send a PM to https://forum.nexonm.com/member/4678-dominationsvigiles with that screen shot and the relevant observations from this thread too many food mills, suspiciously high level walls, etc)

I do think there is something to my core theory though: they're applying some kind of "compression" to the data and reporting, and what we're seeing is the equivalent of the jagged pixelization one gets when applying too much jpeg compression to an image. The space and time savings are huge, but...

So how might the replay observation I made be connected to missing 5 stars and a load of loot to a meagre army? I think the numbers being shown might be in between the actual data points. They're software guesses from something else we can't see. My supposition is that the actual resource...

I find myself wondering: which are the real numbers, and which are mistaken? Is the number of attackers wrong? Is the amount gold taken correct? Did I really lose that many medals, or is it just the reporting screen gone FUBAR? ... This evening I attacked someone and got a marginal 2 star...

Medals come and go, upgrades are forever. ((or at least they will be once the village swap bug is fixed!)) If I go without attacking anyone for a week or so my medal count goes 600 to 625. It'll dip below that for a day or so and then climb back up of it's own accord. I call that my...

Lawrobos, thanks for sharing your perspective. It does help. I've been waiting several weeks for my fix. Part of the frustration is not even being able to tell if I'm actually ON the list to get fixed. The developer silence here in the forums is a customer relations mistake, I think. It will...

Ahh, so that's why I couldn't find it again! At least the bit.ly link still works.

Sorry about big wall of text. I wrote this on my phone and all the paragraphs were stripped; don't know how to fix.

In another thread, now closed, @DomiNationVigiles wrote "We're working our way through villages on a daily basis. Thank you all for your patience!" It would be a lot easier to be patient if you gave us an idea of the scale of the problem and the rate of progress in dealing with it, regularly...

Maybe closing the app isnt really closing it, or it's leaving some background orphan processes going. Try actually powering off the device instead of just going into sleep or hibernation mode. I've had to do that for other apps before.

I like the game, it has potential. Compared to others who've posted, my losses due to bugs have been small - a couple chapters of research in the library (still worth 520k resources though. Took a loong time to save). I've made 2 in-game support requests about it and have received only robot...

I lost two chapters of Library Research with the last update (a couple of weeks ago now). I've submitted two in-game support reports about it but have yet to receive a non-robot response. I appreciate that nexon is working on fixes for everybody, however if you're not going to use in-game...