Bug with blessing redemption and defender spawn time

[nothingman]

I was recently attacked and noticed a few strange behaviors that I believe are bugs in the game.

First, the player that attacked me only achieved 9% damage yet all of my defensive blessings were taken. It clearly says in each of the defensive blessings, “An attack must deal at least 10% or more damage to your town to consume this Blessing.” Honestly, I wouldn’t even care that much except that the attack consumed a wall blessing and they are very hard to replace.

The second bug is the amount of time it is taking my defenders to spawn is 100% (2x) longer than it should. Between my museum artifacts (-33% defender spawn time) and other perks I have earned, the defenders within range of the Acropolis (-22% defender spawn time) should spawn first wave Bunker troops in 4 seconds and Garrison troops in 2 seconds. I found the Bunker takes 8 seconds (2x as long) and the Garrison takes 4 seconds (2x as long).

The video below demonstrates both issues. Watch the bunker in the bottom left of the video and notice it takes from 0:10-0:18 (8 seconds) and the garrison in the same botttom left from 0:23-0:27 (4 seconds) to spawn defenders. The battle log shows a total damage of 9%, yet all of my defensive blessings were taken.

I have already reported these issues to customer service within the in-game reporting function. I encourage other players to see if their defender spawn time is working correctly and add to this post.

 

[LordJames]

I am experiencing the same issues with Museum reductions in spawn time not working. I have completed Sultan Saladin's capstone, have the Acropolis (-22%), and currently have -30% defender spawn time built up from museum artifacts.

I'd expect to see second-wave spawn times that look like this...

Tank Depot Spawn Times:
-----------------
No other bonuses 15.0s
Acropolis (-22%) Only 11.7s (-3.3s, -22%)
Artifacts (-30%) Only 10.5s (-4.5s, -30%)
Artifacts (-30%) + Acropolis(-22%) 7.2s (-7.8s, -52%)


Bunker Spawn Times:
-----------------
No other bonuses 60s.0
Acropolis (-22%) Only 46.8s (-14s, -24%)
Artifacts (-30%) Only 42.0s (-18s, -30%)
Artifacts (-30%) + Acropolis(-22%) 28.8s (-53s, -52%)


And in fact, for bunkers that's pretty much exactly what I'm what I'm seeing, but the tank depot times are WAY off. Here are the actuals...

Tank Depot Spawn Times:
-----------------
No other bonuses 15s
Acropolis (-22%) Only 11s (-4s, -27%)
Artifacts (-30%) Only 10s (-5s, -33%)
Artifacts (-30%) + Acropolis(-22%) 10s (-5s, -33%)


Bunker Spawn Times:
-----------------
No other bonuses 60s
Acropolis (-22%) Only 46s (-14s, -24%)
Artifacts (-30%) Only 42s (-18s, -30%)
Artifacts (-30%) + Acropolis(-22%) 28s (-53s, -52%)


From my measurements there's some sort of hard limit at 10s. Garrisons seem to have the same limit, but I haven't done the detailed analysis.

I've sent this to support, and been bounced between four techs, sent a dozen screen shots and all this analysis, and they've been spectacularly unhelpful. I don't think some of the support techs even know there's a museum bonus to reduce spawn time and they keep suggesting it seems like it's okay.

Super frustrating to have invested so much work in Sultan Saladin and the museum artifacts. I'd encourage anyone interesting in reducing spawn time to stay away from investing in this at the museum until they work this out, especially if they've completed Saladin. You're not getting any real benefit passed a certain point.

 

[nothingman]

I’m happy to hear someone else validating one of the same issues with the defender spawn time. I ended up reporting the issue three separate times and communicated with 4-5 different game masters, and each time I received a canned response and they closed the ticket.

Here is the response from Game Master Renz to my second (identical) query after they closed the first ticket:

”With regards to your concern on replay log, I understand your confusion about the replay log. What appears to be a reproduction of the last battle you were in, is actually the games attempt at simulating the events of the battle, not a true recording. Battle recordings would take up too much space on your device, so we opted for an AI solution. Ai Fidelity is a challenge for any game developer, and one that we continue to work on with dominations. Whenever you need a definitive record of what actually happened in a previous battle, you can be assured that the battle log records exactly what took place win the battle occurred. Hope this helps!

Then as for your concern on Bunker and Garrison spawn time, I truly understand your sentiment with regards on this matter but there’s a possibility that your opponent has an active artifacts which provide additional spawn time towards defender structure such as Garrison and bunkers. We hope for your kind consideration and full understanding on this matter.

If this issue still persists please feel free to contact us again.“

I opened a third ticket and repeated the same request, only this time I pointed out that I had included a screenshot of the battle log showing only 9% damage and I received the following response from Game Master Marlon:

“This is game master Marlon and I will be assisting you today.

We apologize for this inconvenience you experienced regarding this concern to you.

However; as we have mentioned we would like to inform you that the defense/attack replays and battle logs may not always be in sync, which causes the replay to show an incorrect depiction of what transpired. We are constantly working to improve our system so that the information remains consistent between the two; however, if you encounter a discrepancy, you can trust that the logs are accurate regardless of what the replay shows.

Also, as for your concern in bunker and Garrison spawn time; there’s a possibility that your opponent has an active artifact which provides additional spawn time towards defender structure such as Garrison’s and bunkers. We hope for your kind consideration and full understanding on this matter.

In addition, the matter you were asking us is something that we cannot provide. Please do note that the reason why we provide compensation purely depends on the issue at hand and that there are issues subjected to being compensated but not all or is mentioned. Since your concerns do not fall under the circumstances, we are sorry to inform you that we are unable to provide what you are asking for of us. Thank you for your understanding.

I hope this information will help with your concern. If you still have any more concerns, please don’t hesitate to reach out to us again.”

They closed the third ticket and I’ve given up. I had asked for a reimbursement of my taken defensive blessings and some crowns for my inconvenience and reporting the bug (I didn’t suggest an amount), but supposedly that is outside their capability. Their customer service is utterly useless.

 

[LordJames]

I went through four different "Game Master" support techs on this issue, and there seems to be a very quick instinct to just say things aren't reliable due to known issues and then quickly close conversations. I don't get the sense the support group is there to do much of anything except quickly close whatever support tickets get opened up, which is truly unfortunate.

On this issue with the defender spawn time being hard limited, I asked repeatedly and the last response I got was basically, "Our development team is working tirelessly to make the game better and they are looking into this." Which again sounds like a generic brush-off.

I'm pretty frustrated that I spent well over a year getting Sultan Saladin completed, and now it seems you can use museum artifacts to get the same benefits comparatively quickly. But because of the cap, you can't accrue benefits from both together. It would be one thing if Nexon made these limits clear so you knew what NOT to bother with, but when they let people invest a ridiculous amount of time (did I mention, A YEAR) and real money to level things up, then to not have them all work together like the game implies they should and have the support desk sound like they could care less, that sounds like something else. Like theft.

I do hope someone can acknowledge the spawn times as a problem and that it's on track for a resolution, but if you think meanwhile I'm likely to pony up $100 for a "legendary artifact" anytime soon, wow... I'd have to have a Legendary Revolver sized hole in my head.

 

[sileepuppee]

Did you happen to have a peace treaty after that attack nothingman? If so maybe they did more damage than it fist appears. Usually it's the opposite for me in that people attack me, steal all my resources and give me the peace treaty yet no defense blessing was used nor the trap blessing was never triggered even if they got 5 stars off me. That gets me some crowns from cs but I'd much rather have my 4-5k oil.

That is the first time I've seen the perk to make your own defender spawn time quicker which is awesome. It's just another thing I have never seen even with the many, many, many artifacts I've sold because they suck. I was going to say something a little similar to what cs would say which is you can't see what the attacker perks are. They said they were going to add on a screen that would show you what boost stats are being using in attack log but that never came about. They could be stacking some defender increase though I doubt it because it's industrial so they only have one slot for a weapon so unless that weapon has defender spawn increase 11% multiple times on one item. The legendary cuirass that was sold had defender spawn time increase but all that being said, likely some issue there. The problem with all this is that even though something off is happening, nothing shown is concrete as they will just say it's visual. Even when people show videos of a person using 100 elephant archers they would still cop out and say visual issue.

 

[nothingman]

Did you happen to have a peace treaty after that attack nothingman?

...you can't see what the attacker perks are. They said they were going to add on a screen that would show you what boost stats are being using in attack log but that never came about. They could be stacking some defender increase...

No, no peace treaty.

I know we can't see what the attacking players perks are, but they would have to have had a "defender spawn time +100%" in order to double the amount of time it takes my defenders to spawn. I don't think that's the case.

I just wish customer service would have acknowledged either issue and let me know they are working on it. All I really wanted was my wall blessing back and instead I wasted a lot of time proving the bugs only to be given the run around.

 

[Cannibals]

Confirmed - Defender Spawn Time artifacts are not working for tanks.

When I have artifacts on exhibit, my tanks second spawn is at 17s and third spawn is 17s later. This doesn’t match the 12s time listed in the info screen for my tank depots. But it does match the 17s listed when I take my artifacts off exhibit.

Attacker bonuses are not causing this discrepancy. When I review several replays, the tank second wave spawn rate is a rock-steady 17s while the garrisons vary 0-7s. This latter is presumably due to attacker bonuses. Both would be affected proportionately if affacker and defender bonuses were working equally for the two unit types.

So maybe tanks don’t qualify as “Defenders”?

 

[LordJames]

Confirmed - Defender Spawn Time artifacts are not working for tanks.
So maybe tanks don’t qualify as “Defenders”?

I'd sure think any objective interpretation of "defender" would include calvary/tanks, but stranger things have transpired.

That said, if you review my statistics closer to the top of this thread, I can clearly observe when activating/deactivating the museum artifacts with "Defender Spawn Time" bonuses that they do have some effect reporting first wave/second wave times given by looking at the info page for the tank depots on my own defenses. For me at least, they just seem to be capped arbitrarily at 10s, but nobody seems willing to confirm this officially as either a bug or an intentional limitation. I suppose it's the lack of transparency that's more frustrating than anything.

It does seem a bit nuanced (and perhaps confusing) that the other artifacts report "Enemy Defender Spawn Time" and if anyone else is suspecting they are similarly plagued by this, it's probably worth keeping in mind that one set of these artifact bonuses effect spawns from tank depots when attacking and the other effects spawns from YOUR tank depots when YOU are attacked.

Regardless, I do keep dropping in on this thread hoping TinSoldier one of the other Nexon guys will have weighed in with some observations.

 

[Cannibals]

Defender Spawn Time perks on artifacts appear to be working for my tanks now.

 

[danielwu916]

This is in a why Developer to tell us, they can hide their mistakes / bugs if any.

 

[gxe1134]

I believe there is a hard-coded limit on reductions in defender spawn time that spawn time can't be reduced below 10 seconds.