• Goodbye 8th Year Event Goals Fix
    A fix is now live. An additional goal, Earn 5 Stars, has been added. Completing this will grant the additional 500 RP to complete the reward track.

Cannot load game.

True God

Approved user
Joined
Mar 1, 2017
Messages
380
This is becoming a joke. I had to clean the files and now the game doesn't load. A message comes up saying a new update is available and there isn't. Tried uninstalling the game and the same thing keeps happening. The whole app no longer loads.
 

No Angel

Approved user
Joined
May 1, 2017
Messages
1,386
Did you install through Play Store? How about installing from package file? My case is I used 2 devices. At first the update message popped up in my first device. I ignored then played on second device, not too long the message appeared in my second device as well. I reinstalled on first device hoping that it would somehow help. It worked at first login after reinstall. But then the message appeared again in first device. I removed game from second device then reinstalled.
Both devices work well now.
 

Diesel_fan

Approved user
Joined
Mar 14, 2016
Messages
18
We're looking into issues that could occur on game load. Best bet is No Angel said, to re-install from the App Store.

You can always reach our CS team via the web, and they can investigate as well: https://nexonm.helpshift.com/a/domin...ction-crashing

I have the same issue. Getting message that there is an update available- clicked ‘update’ and nothing... No update, no game load.. Tried on two different devices with two different accounts. Both Androids - on iOS seems to load just fine.
Removing and reinstalling from the Play Store did not helped.
 

True God

Approved user
Joined
Mar 1, 2017
Messages
380
Did you install through Play Store? How about installing from package file? My case is I used 2 devices. At first the update message popped up in my first device. I ignored then played on second device, not too long the message appeared in my second device as well. I reinstalled on first device hoping that it would somehow help. It worked at first login after reinstall. But then the message appeared again in first device. I removed game from second device then reinstalled.
Both devices work well now.

What is package file? Anyhow the game still doesn't load. Can't play it any more.
 

Diesel_fan

Approved user
Joined
Mar 14, 2016
Messages
18
We have 3
more player from our alliance experiencing the same issue on Android devices: shows as ‘update available’, but no actual updates. They tried everything: re-installing from Play Store and apk file, resetting device, trying on another device - same issue. Customer support is a joke: we are looking and will get back to you....
 

True God

Approved user
Joined
Mar 1, 2017
Messages
380
Is anybody going to actually do anything about this issue? I keep getting the update message and the game doesn't load still. Reinstalling doesn't work at all.
 
Top