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Customer service

Kam1983

Approved user
Joined
Jan 10, 2017
Messages
98
My complaint to CS:
My second World War attack wasn’t registered. Blah blah blah. I can’t attack anymore, but It shows I have -1 remaining attack. What the hell is -1? Do I owe an attack.? Blah blah blah.....

CS response:
“This is your Game Master J. of the DomiNations Support Team and I am here to provide you assistance, Thank you for keeping in touch with us, and we are deeply sorry for all of the inconveniences this issue has caused you. Please know that our Development Team is actively working for a fix on this as we speak. While this may not be that immediate, we are striving hard on eliminating such errors within the game by delivering fixes as soon as possible. We knew on your part on how frustrating it may goes as well as with your fellow players whose also experiencing the same issue as yours and we truly respect that. The Game Team are fully dedicating their hearts and efforts to the game in order to fix these errors immediately. All that we are asking for the meantime is your broad understanding while we're still in the mid-part of addressing your concern.”

Been hearing the same copy-paste crap from the incompetent and lazy customer service. What the hell is the GREAT DEVELOPMENT TEAM working on? I used to get pissed but now I just laugh. The fact that haven’t had spent any money on this game makes me happy.
 

Lordero

Approved user
Joined
Nov 7, 2017
Messages
7
Feel your pain mate. The exact same thing is happening in our Alliance ( hasn't happened to me yet) Has cost us wars. It is very frustrating.


Anzacs
 

SiuYin

Approved user
Joined
Jan 25, 2017
Messages
540
At least you got some response.
When I enter CS page, it give me Korean, can you imagine?
My game language is English, but cs interface is Korean, and they never fix it for 2 years

In addition, my complain always in processing stage, and obviously no one pick it and never get a response (even a canned response)
 

rising_meatball

Approved user
Joined
Oct 14, 2016
Messages
59
why they call themselves "game master"? i don't think any of the CS rep have played the game. they are mostly clueless (and careless).
 

Nb4powerup

Community Manager 
Joined
May 16, 2016
Messages
741
What region is your app store? If you downloaded the game in Korea (Asia), you're most likely going to get redirected to the Korean support team.
 

SiuYin

Approved user
Joined
Jan 25, 2017
Messages
540
For sure, I am not korean
And I don't think it is good design to putl CS language in Korean when I playing in English
 

aquawind

Approved user
Joined
Dec 18, 2015
Messages
66
You may switch to the Chinese interface of the game on the Asia version to have CS in Chinese.
 
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