No Angel
Approved user
- Joined
- May 1, 2017
- Messages
- 1,386
I'm doing several crown offers so I'm currently playing other games. There's this one game, which is also a build and action game just like DomiNations, but with different gameplay that caught me in the eye, not because of the game itself, but because of its effective Customer Service feature.
It uses Live Chat, handles reports 24/7 with super fast response, about 1, 2 minutes and if they need to escalate the issue it will only take about 3-5 minutes. I'm totally impressed with this system!
I'm suggesting Nexon to use this system too. Hire people, or change your current outsourcing CS service! It's also good to add resident moderators in this forum that also works 24/7 to support TinSoldier
I'm not dreaming too much, but this is a really good idea to consider
It uses Live Chat, handles reports 24/7 with super fast response, about 1, 2 minutes and if they need to escalate the issue it will only take about 3-5 minutes. I'm totally impressed with this system!
I'm suggesting Nexon to use this system too. Hire people, or change your current outsourcing CS service! It's also good to add resident moderators in this forum that also works 24/7 to support TinSoldier
I'm not dreaming too much, but this is a really good idea to consider