Loss of progress - Cities rolled back in time

jaccolis

New member
Joined
Aug 15, 2018
Messages
2
A BIG HUGE THANKS TO:
TEAM DOMINATIONS
for restoring my
FAITH & THE GAME LEVEL...

RECEIVED 1000 CROWNS,
as well...
THANKS FOR THE SAME!!!!
 

Thehman74

New member
Joined
Aug 15, 2018
Messages
2
Has this issue been resolved as of yet? My current status still has me at pre-event which is roughly a month ago..
 

Maklaut

Approved user
Joined
Nov 22, 2017
Messages
5
Seems like my city was restored to yesterday morning state. But I lost about 80k oil and one day of progress.
 
Last edited:

W1ll1am

Approved user
Joined
Aug 15, 2018
Messages
67
The restore of bases is happening & you will receive 1000 crowns compensation.
 

YR Feng

Approved user
Joined
Aug 15, 2018
Messages
1
数据恢复了,但是,我将近完成得森林开拓没有了,资源也巨量减少了,继续游戏体验已经失去信心
 

Goobal

New member
Joined
Jun 28, 2018
Messages
0
First this backdate went back to 1~2 month ago and then return me to 4~5 day ago..............this fking backdate made me lost about 30m of gold and food and 140k of oil not counting 2~3 days of time i"ve spent on university and blacksmith and i have not heard of anything from customer service since morning, good shit
 

rllabq

New member
Joined
Aug 15, 2018
Messages
2
Same - I lost about a day's progress after getting "restored." Unfortunately, during that day I'd worked out a whole new base layout, which is now gone. They did give 1000 crowns, but it's not enough to get back to where I was. Frustrating!
 

Vlad III

New member
Joined
Aug 16, 2018
Messages
1
Still cannot access servers to see if I've been set back. Submitted second trouble ticket. Very frustrating. Sent picture of issue and base to admin. Please fix issue soon
 

Tangledweb

New member
Joined
Aug 16, 2018
Messages
1
So I made an account to post this. My account was restored to about a 36 hour behind. I lost a shot ton of oil and lost one of my bunker upgrades and some library upgrades. Few walls. I think 1000 crowns is a joke. I'm in atomic and you can't even fill up half your oil with that little. So much for restoring base. Some people like myself worked really hard to take advantage of the big oil discounts. This is messed up
 

yemen

Approved user
Joined
Mar 24, 2017
Messages
680
One of my alts was mostly restored - to about 2 days behind as well. But the crown balance was rolled back, and was not adjusted back up when the rest of the base was recovered. That is about 2000 crowns lost, a months worth of the new videos. I also lost 4 walls upgraded from 14-15 on sale.

I was given 1000 crowns; when I filed a followup report, I was given 500 more. When I objected that this still hadn't made up my crown loss, much less the wall resources, I was told I had been given what I could have, and the ticket was closed.

Refiled, and they said that was all they could do and closed the ticket again. I might make a new one, but it is just getting irritating. Someone else in my alliance had done a lot more in that time (gone cold war, changed nations) and none of that came back. He is filing with apple for a refund of recent purchases, because they still haven't fixed or acknowledged he lost more than 1000 crowns worth of progress.

Very poor customer support. I know they treat everyone poorly and give automated responses in general, but you would think they would be more responsive and helpful when there is a known, acknowledged and major issue on their end.
 
Top