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unable to attach images in game

domifan

Approved user
Joined
Jul 11, 2015
Messages
154
I’m unable to upload images to customer support in game. I’ve noticed an increase with bases having all their buildings upgrading simultaneously. Once you attach the screenshot, there’s no way of getting back to the ticket to submit. This is happening on iOS 13, iphone 8 plus.
 

SomeRandomPlayer

is this thing on?
Joined
Apr 18, 2018
Messages
502
Last time I tried posting an image to an original CS message it crashed; it did this for a year or so. The workaround is to submit a text only message to CS, and then immediately followup by adding (attaching) an image.
 

chewychomp

Approved user
Joined
Jan 8, 2017
Messages
6
No Title

I am having this problem as well. iPhone XR, iOS 13.1.3.

SomeRandomPlayer, I recall that issue with the crashing. It was pretty frustrating. :/ I did try what you suggested, submitting a text only message then attempting to follow up with attaching an image. Unfortunately, the latter did not work.

The “Attach” text is missing:
 

Attachments

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domifan

Approved user
Joined
Jul 11, 2015
Messages
154
I can’t even upload images from my phone to this forum. The multipart just fails - “Error, unable to upload image”. From the same device.
 

Viperyeo

Approved user
Joined
Aug 6, 2015
Messages
22
Having the same problem. Was reporting an issue on the Halloween event , and was told by the CS to do screenshots. Now I can’t even present the situation...frustrating
 

Althalus

Approved user
Joined
Aug 18, 2016
Messages
52
TinSoldier The issue is specifically related to the latest iOS update. I’ve updated On iOS and can no longer attach screenshots to CS, my wife who also plays Domi on iPad hasn’t and can still send screenshots through to CS.
 

domifan

Approved user
Joined
Jul 11, 2015
Messages
154
So as we still can’t send screenshots to CS, and this flakey forum mostly times out when trying to upload an image, where does this bug rank in priority amongst the gazillion bugs introduced in DA? Any alternative method of reporting cheaters? I know it’s in BHg’s best interest to nurture the cheats, but just curious?
 
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