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Uneven war matching, VERY POOR REAPONSE FROM CUSTOMER Support

Backfire

Approved user
Joined
Jul 3, 2017
Messages
1
TinSoldier Nb4powerup please read and respond.

We recently got matched with an alliance that is ranked #4, while our alliance is ranked #42. - obviously this means that the other alliance has significantly more glory points than we do.

two problems with this situation
1) we should never have been matched with that alliance - the level of players in that team is significantly higher than those in our team
2) in this war, in spite of them having more glory points in ranking, they stand to gain more glory points by winning this war than my alliance would by winning.

A BIGGER PROBLEM, howvwever, is that when I sent the following to customer service, THEY DID NOT WVEN READ MY MESSAGE - JUST SENT ME A CANNED REAPONSE.

i took the time to draft the following message, to articulate the problem and the response I got was very underwhelming - if you're not going to read the message, why bother having a place to provide feedback - turn it off

[USER][/USER] i am hoping, that by posting this here, I will get a response from you both.

please see my original message to CS below and a screenshot of their canned response.

-------

I have to say that your new war matching is worse than it was before - what kid if system are you guys running - and do you pay the programmers? If you do, you shouldn't - they suck at their jobs.

My alliance just got matched against a far superior alliance - the are ranked 4th and we are ranked 37th. They have far higher level players than we do and yet the war matching system matched us - not only that but THEY WIN MORE GLORY THAN US. How is that possible?

From your forum posts, you list the following criteria for glory in wars
  • Glory of Opposing Alliance: You’ll gain more Glory winning against an Alliance that has higher Glory than yours (and lose less from defeat)
  • Number of Combatants: Up to 2.5x more Glory is at stake depending on the number of combatants in the War. More combatants, more Glory.
  • Alliance Average Rating: Up to 2.7x more Glory is at stake based on all combat-related upgrades its members have made.
Please see attached screenshot of the war screen - us being a lower ranked and less leveled up group get only 70 glory and them being a higher ranked and more leveled up alliance receive 138 glory

So, help me understand how an alliance that is rated that much higher than us, has far higher level players than us, and is obviously at a distinct advantage in this war, get more glory from the win than us? THIS IS RIDICULOUS.

PLEASE, DO NOT SEND ME A CANNED RESPONSE - I EXPECT TO HEAR FROM A REAL HUMAN WITH AN EXPLANATION OF THE SPECIFICS OF MY CONCERN - not some nonsense "please read our forums" response.
 

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