Update available window

Nibbinib

New member
Joined
Sep 12, 2021
Messages
4
Since yesterday I can't start the game on my Android device. There is always a window which says that there is a new update available. When I click on update, the Google Play Store opens an there is no new update. Even de- and reinstallation did not help. Anybody with the same issue and some tips to solve?
 

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PigsPlayingPoker

New member
Joined
Sep 14, 2021
Messages
1
I have a different version of the same bug. I can't login, get a stuck loading bar, and then nothing. The app just sits there. I reinstalled, cleared cache, cleared game data, and nothing worked. I even tried three different Wi-Fi networks and a cell connection. Hearing from Nexon on this would be nice. Is there a patch on the way? Eta? It has been THREE days now.......
 

Nibbinib

New member
Joined
Sep 12, 2021
Messages
4
Found this thread in the forum from 2018 with exactly the same issue: https://forums.bighugegames.com/for...-news-a-new-version-of-the-game-is-available”

Seems to be a database error for the account on the server or a corrupted game file on Google Play. I tried everything with two different Android devices (with Android 7 and Adnroid 11): un- and reinstall of the app, different WiFis or mobile data connections, having android up to date. I even installed older apk files of the game to then regulary update the game again when the update-available-window appears. Still allways the same issue when opening the game: A window which says "New update available".

I already contactet the support, but the only response were useless generic tips: "read the FAQ, clear cache, turn device on and off again". I really need competent help here and not a pad on the head.
 

waylo

New member
Joined
Sep 14, 2021
Messages
2
I have the same problem with the update window. I cant play since 4 days. IT says always i should Update the game but there is no Updates to do in play store.
Anyone know how to help? I cant play with my Main acc. But with my other acc ( and other Google play acc) i can play without Problems. But how does this works?
 
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