• Goodbye 8th Year Event Goals Fix
    A fix is now live. An additional goal, Earn 5 Stars, has been added. Completing this will grant the additional 500 RP to complete the reward track.

Victory Chest Reward not received

Dvicious

Approved user
Joined
Feb 8, 2018
Messages
238
Short version
I just tried to claim a victory chest reward (3,000,000 gold) and did not receive the reward.

Long version
Last night i unlocked a new victory chest reward (first in kingdom II so i was happy). Since it was 3M gold and i my markets were full i waited till this morning to collect. This morning I was just able to free up workers, confirmed the reward was still there (pic 1) and used workers to spend 3.6M on a gate, therefore, clearly had space to receive that amount. However, after i reopened the reward and clicked the gold nothing happened (pic 2). The chest disappeared but no gold showed up and I got to start my morning with a sulk. Hopefully this can be fixed as its a large amount of resources, but in the meantime is there a way to avoid this in the future? how common is this. Ive thought I noticed this in the past but with the rewards in low medals its hard to be sure (dont keep track of my instant recruits as close as 3M gold :p

Summary
unlocked reward (3M gold) :)
waited till workers free
confirmed reward still active then spent 3.6M on gate to make space
clicked reward
no gold and no more reward chest :(


if pics dont work
https://d2duuy9yo5pldo.cloudfront.net/nexonm/1aff58ba-3f5d-45e3-a404-27be7860b980.PNG

https://d2duuy9yo5pldo.cloudfront.net/nexonm/7d0bd60d-9fad-40fa-a1b9-2b6b6799d845.PNG
 

Attachments

  • image_11395.jpg
    image_11395.jpg
    3.1 KB · Views: 36
  • photo 2.PNG
    photo 2.PNG
    2.2 KB · Views: 41
Last edited:

Dvicious

Approved user
Joined
Feb 8, 2018
Messages
238
It took a couple days but CS finally gave the reward.

However, It just happened again! I dropped to kingdom III league. This time for 2.75M gold and without the time delay. I unlocked the reward, clicked the gold and ***poof*** victory bar reset to 0/15 but no gold for me. :( this is getting old. twice in a few days is painful.
 

Dvicious

Approved user
Joined
Feb 8, 2018
Messages
238
quick work by CS on this one. sent reward overnight with only limited evidence provided by me this time (hard to remember screenshotting every step of the game). +1 for CS!!!
 

MSS-Gaming

Approved user
Joined
Feb 28, 2017
Messages
168
According to CS apparently I've already chosen my reward option in the form of NOTHING. Pay close attention to the broken grammar. That is the level of professionalism we are dealing with here.
 

Dvicious

Approved user
Joined
Feb 8, 2018
Messages
238
This just happened again to me last night (500k gold in gold III league). This time CS was on the case pronto. I had 500K in my inventory within 7 minutes of senting in the report. 7 MINUTES!!!. this was after 10pm in CA so not a time i would expect constant monitoring of the CS hotline. so while i know there are several legitimate CS complaints out there (especially for newer players or those without a strong command of english), this is another +1 for CS.

ps. i file all complaints through the web since clicking CS in-game causes the ap to crash, which is another bug report for another time ;p
 

Dvicious

Approved user
Joined
Feb 8, 2018
Messages
238
happened twice more in the last 12 hours for 2x 500,000 gold in the gold III league for me (and probably a third time for 150k food but i wast paying attention). CS awarded the gold again but this bug is getting old. The only benefit is the award is given into inventory, so safe from raiders until you're ready to use it.
 
Top