Video and video retrain issues on iOS since update

Fatfinger

Approved user
Joined
Aug 15, 2018
Messages
37
Myself and a lot of alliance members are having issues not being able to play videos and get the video retrain on iOS post-update.
Typically videos show black screen but with sounds playing in the background requiring force closing game to reset. I have the game loaded on an old android phone and have no issues on there. Please look into this as losing the video retrain ability is a real killer.
 

Gemelle

New member
Joined
Feb 15, 2020
Messages
4
Agreed. Retrain is not possible due to black screen videos. Also daily videos are also glitchy. I can watch ONE, if lucky, then the rest are black screen.
 

Mikus2

Well-known member
Joined
Feb 15, 2020
Messages
5
I have the same very annoying issue. Screen is black but sound continues on a loop. Sick of having to restart the game. CS no help. Is this even being looked at. Ruining the game for me (IPad pro)
 

Cleox1

Approved user
Joined
May 3, 2016
Messages
7
Yes ! having the same problem with retrain and daily videos on my iPad. (Industrial Age account) CS not helpful at all. But my Space account on Android is working fine
 

angry.james

New member
Joined
Feb 17, 2020
Messages
1
Hi, I had the same problem, but I found the solution and it's very simple. You have to delete the app and reinstall it. At least that worked for me and I watch the videos without a problem. I hope it helps you.
 

Kellett

Approved user
Joined
Mar 8, 2017
Messages
3
Deleting and reinstalling didn’t help me. It’s not just iOS. The android plays videos more often but still has bad periods where it doesn’t work. iOS has stopped playing videos completely for me. Black screens everytime and cannot retrain after wars or attacks.
 
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