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"Videos unavailable at this time" - Happening everyday, sometimes lasts for days!?

wheelie

New member
Joined
Aug 2, 2019
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5
"Videos unavailable at this time" - Happening everyday, sometimes lasts for days!?

I've already reached out and heard from C/S but since Winter for the Ages/ the fall of 2019 I've experienced daily problems having "videos unavailable at this time". I understand videos may "vary by region" but are other players experiencing this?

I've played since 2018, and rarely had problems watching the daily videos on any feature of the game. My tablet is newer, the game is up to date, and can handle the game as a recent message was sent to everyones inbox about older devices. I've also noticed since "Winter for the ages/ fall of 2019" the unavailability of videos has dramatically increased, and sometimes I am unable to view any videos for days.

Fyi - my region is EST in the US, and I clear my cache, and have dome everything else C/S recommends. I am starting to think it's just a matter of not having enough advertisements or promotional videos since you have 6 daily videos, 3-5 Marco Polo free vids every couple days now, and 2x a day free troop training.

If you play daily as myself, and take advantage of these videos, have you noticed more problems with the videos, and what region are you in? Ty in advance!
 
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