What are the 1hour bans for?

[Oh dear you?]

I am one of those banned as “it’s not possible to donate 6,000 troops as my Village is not capable of generating that many in a world war”.
yes it is, as seen and evidenced above.
this whole episode leaves a bad taste in my mouth - I am not a cheat, nor will ever be. Fanatic maybe, idiot definitely.
how can you not know what is possible in your game?
still waiting for your re-audit @Muet

 

[BHG_Muet]

The audit has been completed and several bans have been reverted (about 30% of them). The affected accounts should be visible again on the Leaderboards.

 

[Dracula3811]

BHG_Muet this event is one of the reasons why I strongly recommend you have players test updates before public release. We have insights into game mechanics that you don’t. We can tell you fairly quickly which goals are reasonable and which aren’t. Also we can figure out how to use in game mechanics to accomplish goals quickly as demonstrated.

 

[AbbyVille]

Really, holy crap! I craft my artifacts in bulk, sometimes when I have 7 or 8000 fragments

 

[pckrn]

The audit has been completed and several bans have been reverted (about 30% of them). The affected accounts should be visible again on the Leaderboards.

?? i am still banned ??

+ that figure of only ‘several’ and only 30% does not make any sense to me. this world war base donation thing was much more wider spread knowledge than you think.

 

[Scuba]

I’m still banned
You guys have got this so spectacularly wrong.

 

[Oh dear you?]

Yet I am still banned. Thanks. 2 years of playing, spending to get to lvl267 SA base and you say that I am a cheater for filling & dumping warbases for experience?
I had 50k points for the leaderboard.

You have got this seriously wrong.

 

[Theoneandonly]

Your two posts here are the biggest shit I read anytime in this forum. Their showing your complete incompetency and one reason you should be fired immediately. Calling yourself lead developer and having any clue on how the game works is crazy, You should start playing the game.

For sure you can gain 4.000 xp in five minutes only by donating troops to war bases. Set a training blessing, using crowns and train tanks. Donate 5 tanks to one war base gives you 250xp. Therefore you have to fill 20 war bases for 5.000 xp or 7.500 xp with 30 war bases. If people are deleting their bases you can do this several times.

I have gained 4.000 xp in five minutes today by crafting and updating artifacts.

You don’t want that players are using crowns you are selling to them?

You should learn immediately who are the customers spending their money to pay your monthly cheque. Go back and do your homework, introducing shitty freaky events, but not knowing the basic mechanism of your game.

Looking forward to your stream, I am sure your big boss will tell us again something about history only his mother is interested in.

 

[Theoneandonly]

@Muet

Your posts here are the biggest crap I read anytime in this forum. Their showing your complete incompetency and one reason you should be fired immediately. Calling yourself lead developer and having any clue on how the game works is crazy, You should start playing the game.

For sure you can gain 4.000 xp in five minutes only by donating troops to war bases. Set a training blessing, using crowns and train tanks. Donate 5 tanks to one war base gives you 250xp. Therefore you have to fill 20 war bases for 5.000 xp or 7.500 xp with 30 war bases. If people are deleting their bases you can do this several times.

I have gained 4.000 xp in five minutes today by crafting and updating artifacts.

You don’t want that players are using crowns you are selling to them?

You should learn immediately who are the customers spending their money to pay your monthly cheque. Go back and do your homework, introducing crappy freaky events, but not knowing the basic mechanism of your game.

Looking forward to your stream, I am sure your big boss will tell us again something about history only his mother is interested in.

 

[pckrn]

--edit—
nm

 

[King Crimson]

it is important that we maintain competitive integrity for our Leaderboards.

If by integrity you mean the 'spirit' of the game then it's irrelevant that someone 'shouldn't' donate 8000 troops in one war. You made the event ''Donate X amount of troops'', you never said anything about ''Donate X amount of troops within a certain timeframe''.
You can't suddenly decide to penalise people for following your instructions to the letter.

 

[~Kratos~]

I have a dark feeling that this is something that will launch the demise of the game. I know there have been that kind of speculations for months or even years, but this new events launch is truly the most screwed up so far, they really outdid themselves here. Mechanically (they have no idea how their game works, as per Muet above), morally (they are greedy - made even the 'free' half of the event rewards unachievable without paying), and totally confused (ban legitimate players). What else can go wrong here? This is a situation that could be written into textbooks as an example of bad development team, bad customer service and anything one could kindly ask for...

There is not a single argument here that can be made in favor of the devs. Nobody asked for this... all this effort going into this crap, instead of fixing the bugs that people have asked for, for literally half a year (war weight, perk 3, lag, so and so on...). I completely understand and sympathize with anyone who would quit the game over this situation.

 

[King Crimson]

''Nobody asked for this''
Do you mean replacing a free event system (with sometimes ordinary but free rewards) with a paying (and convoluted) system?
I tend to agree.

 

[Persia]

The audit has been completed and several bans have been reverted (about 30% of them). The affected accounts should be visible again on the Leaderboards.

Man, you really outdid yourself this time -- either you unbanned a cheater or you didn't ban the right people. Someone's already at 1,109,100 XP, and the highest XP eight hours ago was 394,995.

domas, What Muet does is lip service -- he's not useful for much else because he doesn't care, so they had him come in here to placate everyone and say, "we're going to start listening, I'm new here, give me a chance." What do we get? Literally the same thing, where bugs affect EVERY new update. In that sense, it's like Muet didn't even replace everyone, because every major update had something about it screwed up before he got to Nexon and all the ones since he got there are also screwed up.

 

[pckrn]

the system has been tracking their XP since the ban and those players will come back with the extra XP they've earned while being off the Leaderboards.

The audit has been completed and several bans have been reverted (about 30% of them). The affected accounts should be visible again on the Leaderboards.

i’m reading this again and it feels like muet thinks a ban is simply being taken off the leaderboard when in actuality people have been banned from logging into their game.

particularly the part about xp earned while banned?
how can you earn xp while banned?

 

[JustAnotherPlayer]

Right now I can't even donate. It keeps returning my troops saying my ally has already received the maximum which isn't true. It is possible to rack up xp points by just donating and dumping. Gamemaker's employees should play the game to understand how. Players are an ingenious lot.

 

[Quali]

<snip> it is important that we maintain competitive integrity for our Leaderboards....<snip>

OMG you didn’t go there did you? BHG cares about the “competitive integrity” of the leaderboards? With paid for world war the norm, why the sudden change in stance and “integrity” suddenly mattering.

The war weight bug(s)
The cloning cards on offense and defense
The crash bases
The matrix glitch
Irons killing maxed bases
Disappearing glory
The museum upgrade hack

Just to name a few.....

Care to explain how these don’t matter to the “competitive integrity of the leaderboards”?

For a game that basically decided “Clash of Clans is successful, we’re going to copy that” you’ve done a terrible job of it. Clash launched the season pass in April. $5USD, fantastic value, worth about $200USD (per supercell). The free version works too. I wonder why Supercell are grossing an estimated $45 million USD per month just for Clash of Clans, while BHG have an estimated $1.1 million coming in - which Apple and Google take their 30% cut of. You guys got enough to pay the server hosting?

I find this equal parts hilarious and sad. I quit last year, so a lot of this is hilarious. But I have a lot of friends playing. They deserve better than what they get from you. By a shockingly long way. The disdain you show your fiercely loyal player base should cause you to wake up and realize you need to change something, probably 2 years ago tbh. Who knows, time might have run out.

August - DomiNations estimates:
Android, $0.4MM: https://sensortower.com/android/US/nexon-m-inc/app/dominations/com.nexonm.dominations.adk/overview
Apple, $0.7MM: https://sensortower.com/ios/US/nexon-m-inc/app/dominations/922558758/overview

August - Clash of Clans estimates:
Android, $19MM: https://sensortower.com/android/US/supercell/app/clash-of-clans/com.supercell.clashofclans/overview
Apple, $26MM: https://sensortower.com/ios/US/supercell/app/clash-of-clans/529479190/overview

 

[Bootney Lee Fonsworth]

Every single update for the last two years or so shows that no one there actually plays this game in the manner that an actual player would. You've really driven that point home this time, so much so that I question the sanity of the Pollyannas who pop up to defend every single one of your screwups.

It's easy to point fingers at the huge overseas company who holds the purse strings, but nah, I'm pretty sure most of the poor decisions and worse implementations of them have been BHG all along. This is your ONE ACTIVE GAME, it's staggering how poorly you manage it. Nearly as staggering as your intelligence insulting and opaque communications, or lack thereof, with your astonishingly loyal playerbase. To be fair, the latter probably is on Nexon as a visit to any of their other game's forums can attest to.

Wouldn't it be easier to thoroughly test something and as many permutations of that something before implementing it and getting it mostly right the first time rather than this constant cycle of 'fingers crossed, let's see what happens!'? Which leads to a pulldown of said new feature and an apology tour. Or in many cases, no action at all for months/years/ever. It's an astoundingly patient, resolute and understanding playerbase here, far better than your actions deserve, honestly. Everyone has their limits though.

 

[alexandria]

Impossible?Have you ever participated in war to say it's impossible? I can donate over 8000 troops in less than 1 2 hours if I had an alliance that was active constantly clearing the troop donations...

 

[Bootney Lee Fonsworth]

Nobody asked for this but they can't reasonably charge players $20 per bug fixing event. Therein lies the problem with catering a game only to 0.01% whales. Sooner or later, they'll max their universities, buildings, museums, and be so far ahead of the average shmuck that there's no need to even purchase the most whiz bang troop cards anymore. That new crap looks great on those end of month balance sheets, but it's so overpriced that it's completely unsustainable once the 1000-10,000 people who will buy without fail have gotten it.

This game has been on autopilot for years. All you have to observe is that broken stuff stays broken but new mechanics and revenue streams, that are also often broken, get introduced roughly every three months. Nobody is saying that they shouldn't make money or have whale bait. There's a reason why most stores always have small, cheap items by the checkout and put the big ticket stuff in the back though. This game has labored under the delusion that it can only sell big ticket stuff to a dwindling amount of people who can and will pay for it. Meanwhile the broken light fixtures and numerous puddles on the floor only expand and hardly even get the merest lip service these days. Even when money is no object to someone they probably tend to notice stepping over broken glass to get to that $364 spacesuit.

At this point, I get more amusement from the continuing slow motion train wreck and the extraordinary displays of tone deafness and hubris than the game itself.