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Can you please be more transparent with what is going on in wars & matchmaking?

S_How

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TinSoldier Nb4powerup DomiNationsVigiles

TinS/Nb4/Vigiles - this is not intended to be directed at you, I believe you are doing the best you can with the information you're given. But, although the SOTN was a nice reprieve, communication on the recent war issues has been absolutely terrible. Can you please help the community by trying to get more specifics on what changes are being made, and with what goal, and tell the community what we should expect?

The current state is pretty difficult for many teams to accept. It is not like you fixed sandbagging and have a few heavyweight teams that need help getting issues addressed. Or its not like youve rolled back changes to fix heavyweight matchmaking and have communicated another strategy to help sandbagging. To most teams, it appears that you've done very little to address any of the matchmaking problems (except fix the atomic weight glitch which is easy to circumvent by adding 1-2 more iron age accts)....and youve certainly made it worse for other teams by preventing matches from being made, made changes that further encourage sandbagging, or have made apparent changes to the glory system.

1) Heavyweight teams are not getting matches, or having to be manually matched. Many of your most competitive players simply just cannot play or compete.
2) Middleweight teams are getting more mismatches and sandbagging is more rampant than it ever has been, an absolutely miserable experience (this is where my team is)
3) There was a glory change that is very confusing in the last week, dramatically changing glory rewards in war
4) Many teams beyond heavyweights are seeing much longer wait times....which to be honest would be fine with me, if there was some positive benefit of waiting....but really its just been longer waits for even worse matchups in most cases.

The official responses Ive seen have been either incorrect, confusingly vague, or entirely absent. This includes both CS and official posts here.

If possible, can you be more transparent with what specific changes are you trying to make, and what is the hopeful outcome?

The generic statement of 'we are making changes to matchmaking to improve the matchmaking system' isnt really helpful. It leaves people experiencing problems without any real understanding of what is happening, or why they should be patient. If it were more like "we are attempting to improve matchmaking by removing a bottom portion of a roster from matchmaking equations, and we expect this to change war matching times for the next 7 days as we test different formulas", etc....people would probably be more patient and understanding.
 
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S_How

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TinSoldier

Thanks for the response. However, the community still really has no idea what changes have been made, what the goal is of those changes, or what kind of feedback you need for help, if any.

On top of that I saw you closed down and unstickied the sandbagging thread and the Matchmaking AMA thread, which were both probably the best resources for community opinion (on both sides) and filled with really fantastic ideas. It was a bit disappointing to see them swept away with no resolution in sight.

So, the initial request still is out there. Can you tell us what on earth is going on with war? There is such a disconnect. Glory rewards are wildly different with no communication, sandbagging is just as bad as ever and being further encouraged by the next update with AXP, matchmaking in general seems to actually have gotten worse (did not think this was possible), etc. And, inaccurate or missing communication is just adding to the confusion and frustration.
 

Nikolo

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Ww are a huge mess now, matchmaking are terrible and glory points to win and lose too....
 

SiuYin

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WW matching is terrible now, only got 2 matches since mid June
 
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