viewing allies museum/council

[Kaz]

There should be a way for allies to share their museum or council stats so that others can view and help them. It’s a bit ironic that we can see our enemies’ stats but not those of our own teammates.

 

[ahyo1217]

I have previously posted similar messages, but it is laughable that the administrators completely ignore our suggestions. I don't understand the point of this forum; it only allows players to leave comments and indulge in self-congratulation, without any meaningful discussion. Moreover, I don't understand the purpose of integrating the customer service systems of the Asian versions together when there is hardly any Chinese interface. Is this really supposed to be the customer service center for the Asian version? Everything seems so ridiculous...

 

[Seek]

The English version is no better lol we get the same cutt and paste responses, we get asked for photos we already provided, and the typical response we are forwarding it to the team responsible.

Well how about this get the teams in charge of replays and battle reports in forum to answer questions. Same with team in charge of museum.

We are 9 years in what is being done to fix issues and ideas we suggest Nothing apparently cause BHG seem fine just allowing the CS reps now named GM that was the big change in customer services besides a color change lol How about giving the CS reps real answer to give customers, not wait till the players get so mad and disappointed they just give up reporting, suggesting stuff and eventually just say to hell with Game and leave the game. Like so many have.

Team leader should be the ones responding to threads not forum MODs they don’t have the answer and can’t fix anything. Get the ones being paid in here to give the answer. It should not be Harlems or The Wise job to take all the heat from players.

 

[ahyo1217]

The English version is no better lol we get the same cutt and paste responses, we get asked for photos we already provided, and the typical response we are forwarding it to the team responsible.

Well how about this get the teams in charge of replays and battle reports in forum to answer questions. Same with team in charge of museum.

We are 9 years in what is being done to fix issues and ideas we suggest Nothing apparently cause BHG seem fine just allowing the CS reps now named GM that was the big change in customer services besides a color change lol How about giving the CS reps real answer to give customers, not wait till the players get so mad and disappointed they just give up reporting, suggesting stuff and eventually just say to hell with Game and leave the game. Like so many have.

Team leader should be the ones responding to threads not forum MODs they don’t have the answer and can’t fix anything. Get the ones being paid in here to give the answer. It should not be Harlems or The Wise job to take all the heat from players.

Perhaps the BHG team also lacks personnel. I understand that Harlems and The Wise shouldn't be the only ones to handle all the responses, and some issues are beyond their control and ability to change. This is a typical communication problem within a company. So, I tried to use the in-game CS system to submit my issues to the proper handling department. Although I can't understand how their company operates internally, I'm trying to make a difference. As consumers, we shouldn't have to think about this problem, but most of us are kind and understanding of their position. I also understand that players' opinions can't always be adopted unconditionally. However, I later realized that the biggest issue isn't whether our opinions are adopted, but that they don't even read the problems. This makes the forum feel completely meaningless to me.

I've been playing for over 9 years, and you might not know that our Chinese agents have changed several times, and the customer service system has been updated 2-3 times. In the early days, we Chinese players felt very helpless about the canned responses from our Chinese customer service. So, I encouraged users in our large Chinese community to use English to post their issues on this forum, as only here we wouldn't receive canned responses. For Chinese players, our resources are very limited, and this forum is like a VIP user experience for us. Not all Chinese players can communicate in English, and I rely on AI technology to communicate more naturally here. From the past to the present, I had high expectations for forum responses, but recently I feel it's becoming increasingly meaningless. I have hundreds of Chinese players behind me, and I don't dare to tell them not to expect the administrators to solve their problems. From my position, I can't say such things, but in fact, I am already feeling disappointed.

 

[Seek]

Perhaps the BHG team also lacks personnel. I understand that Harlems and The Wise shouldn't be the only ones to handle all the responses, and some issues are beyond their control and ability to change. This is a typical communication problem within a company. So, I tried to use the in-game CS system to submit my issues to the proper handling department. Although I can't understand how their company operates internally, I'm trying to make a difference. As consumers, we shouldn't have to think about this problem, but most of us are kind and understanding of their position. I also understand that players' opinions can't always be adopted unconditionally. However, I later realized that the biggest issue isn't whether our opinions are adopted, but that they don't even read the problems. This makes the forum feel completely meaningless to me.

I've been playing for over 9 years, and you might not know that our Chinese agents have changed several times, and the customer service system has been updated 2-3 times. In the early days, we Chinese players felt very helpless about the canned responses from our Chinese customer service. So, I encouraged users in our large Chinese community to use English to post their issues on this forum, as only here we wouldn't receive canned responses. For Chinese players, our resources are very limited, and this forum is like a VIP user experience for us. Not all Chinese players can communicate in English, and I rely on AI technology to communicate more naturally here. From the past to the present, I had high expectations for forum responses, but recently I feel it's becoming increasingly meaningless. I have hundreds of Chinese players behind me, and I don't dare to tell them not to expect the administrators to solve their problems. From my position, I can't say such things, but in fact, I am already feeling disappointed.

Everything you stated my friend is very true for USA players as well except for the English being problem. Our CS reps changed Our CS system has changed as well etc etc. I want you to know it not just your region that is feeling this we are as well. I been here 9’years feeling player base issues/problems being ignored. I hope for change but hope does dwindle away after almost decade of not getting real answers and fixes for major issues .