But it looks like there is a bug where i cannot use that. As i said, my current open tickets are from 05.31.2018 and 03.24 2016. Neither have had a reply. Over 2 years is not a realistic waiting time.
Did you just use the 1:1? It's all in Korean, so i used google translate to make sure that i...
About 2 years ago, i had a problem where an upgrading building cancelled as i started the game up. I logged a ticket in game using 1:1, and after no response i contacted nexon support who basically said "not my problem". 2 years is a very long time for no reply, so i think there must be a bug...