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Yeah this is a must have thing.

The documentation exists because people share their problems on forums. I was in contact with support through the game on day one.

You don’t order and pay for a pizza and then two days later ask nicely for the driver to show up.

No King Crimson. I was charged and not given anything. Even after the “pending” screenshot. I’m thankful that I got anything at all after the angst and hassle. Advocate for yourselves. And take screenshots of everything.

Tinsoldier helped to finally unlock my purchase. Thank you. Very much a thank you.

It is no longer “Pending.” I was charged and have been refused the purchase from BHG Nexon Also this was purchased on 1/24/2020. Game events are obviously time-sensitive. Not that it matters when you are being refused anything at all.

I very much appreciate your reply! I want everyone to see this. I followed the last ditch support recommendation by BHG/Nexon and requested a refund through Apple. It was denied. I am searching for a resolution still.

No Title Here is my receipt for the forums to see. Just fix the damn problem and don’t steal from your customers.

No Title I bought something for $20. You have the receipt. What is the problem with honoring that?

BHG & Nexon are at this point refusing to honor a $20 event pass purchase. Has this happened to you as well? Here is a cross post link to the issue. https://forums.bighugegames.com/forum/nexonm-games/dominations/bugs-and-known-issues/665089-purchasing-on-ios-devices-1-24-2020

No Title This is absolutely bullshit. You could give me my purchase at anytime, you could give me crowns as compensation. You could do ANYTHING more than nothing. I bought the event pass. You never gave it to me. DO SOMETHING. ANYTHING.

Still dealing with this issue as I was just charged for the purchase I made on the first day of the current event. I was never awarded anything in game. Nothing. Support has done very little to provide a solution other than to suggest asking Apple for a refund. I’m at a lose of what I should do...

This glitch has still not been fixed. And support has ignored my complaints and brushed off their own responsibilities. Absolutely ridiculous.

Posting this to hopefully get some help. Very frustrated that nothing has been resolved. I’m a long time player and customer. Posting a link to the other forum. Sorry and thank you...

No Title The purchase was “time relevant” so all I am asking for is a refund or the assurance of a refund. I’ve been dealing with this error since day one of the current event. Multiple support tickets, emails, and screenshots with no meaningful resolution is unacceptable.

I’m still dealing with this issue. Very frustrating. Support has been less than stellar.

Glad to hear I’m not the only one this has happened to.

I was effected by this issue. I contacted customer service several times and have yet to receive a reply. Is there another method of contacting CS so the error can be resolved? Thank you. Update. Five messages sent to customer support and still no response. Very frustrating to not know the...

Does the Atomium reset work on the Very Large Array once per week? Thanks!

Seriously it’s ridiculous to not know what is going on with VIP bonuses. Just explain how and why they are calculated and assigned.