BHG & Nexon refusing to honor purchases.

[JohnnyDominations]

BHG & Nexon are at this point refusing to honor a $20 event pass purchase. Has this happened to you as well? Here is a cross post link to the issue.

https://forums.bighugegames.com/for...es/665089-purchasing-on-ios-devices-1-24-2020

 

[SomeRandomPlayer]

Assuming iOS, there was a payment issue that. If CS won't fix it for you then cancel it via apple at https://reportaproblem.apple.com/

I don't understand BHG's system but it appears archaic as it required a lot of work to convince them that I purchased (but did not receive) crowns that day.

 

[JohnnyDominations]

I very much appreciate your reply! I want everyone to see this.

I followed the last ditch support recommendation by BHG/Nexon and requested a refund through Apple. It was denied. I am searching for a resolution still.

 

[theBobNamedDan]

Call apple. I had to. They upgraded my ticket and sent it to engineering. I am supposed to hear back from them this Friday. Apple has a server outage that caused all the problems.

 

[TinSoldier]

Thank you for your continued patience with both our team and Apple. To the best of my knowledge, we've been able to honor or correct all purchasing issues. If this is not the case, please feel free to reach out to myself and our CS team!