Search results

I have had so many problems since Day 1. Initially, customer service response was good. In the last couple of months, that service has become non-existent. On 4th June, through 9th June, I reported several issues, including the transposing of my level from 57 to 75 using the last update. This...

I have had enough of this nonsense. I have reported issues six times in the last days and have not received a single reply. Not even a request for more info that shows somebody is even looking at the problems. Enough is enough. I give up. I have filed a complaint with Apple, via iTunes, and...

I suspect you will be waiting for a long time. Some of us have had no replies in days, since we notified them of problems. It's like nobody is even reading the threads.

Yes, I have been having the same problem when I try to change my password. It seems that nothing works, whether it is games or the forums!

Customer ID: 954997, IGN: Viper, Alliance: Chicago Mafia I have sent several messages via the in-game customer service message system, since last Friday, and had not one single reply. I have created a thread on these forums now and, guess what, no reply. What is going on? My account is getting...

That's it. I am done with this game. Poor customer service, total failure to respond to issues when raised. Now, to cap it all, I am being attacked by players on level 94. I am on level 54, Gunpowder Age, with what should be 1248 medals. How the hell can we stand any chance of defending...

Yesterday, when I was looking for an opponent to battle, I offered up an opponent who had nothing but an empty green field where their village should have been. The space was totally empty. How the heck does that happen? Have I missed some sort of invisible village research in the library? Crazy.

Is anybody at Nexon/Big Huge Games actually doing anything to respond to or fix these reported problems? I have been waiting for responses to various problems for FIVE DAYS now. Nothing. No answers. No fixes. It is not good enough. People are being made to wait days for even cursory replies like...

Customer ID: 954997 Ok, I have tried to send several messages using the in-game customer service contact us, but have not had a single reply to any of the messages over the four days since the first message. Your server maintenance about 9 hours ago robbed me of 140 medals AGAIN. This is the...

Lucky you. A lot of are still unfixed.

Not only that, but it is completely unfair that we are now miles behind unaffected users. And you really need to sort your act out re the servers if you wish to retain any credibility with your customers.

I submitted a support ticket about this yesterday, almost 24 hours ago, and still no reply or fix on my account. I still have negative crowns and have lost 450+ medals. My ID is 954997. I do not think it is acceptable to simply say we have to win our medals back. I have spent money and time...

Yes. I am not asking for any "compensation", all I want is my game returned to its correct state, with my correct medal count and crowns total. Is that too much to ask for?

Indeed. It seems to be affecting a LOT of users.

No, the system took away all those crowns!!!! That other guy had almost 62000 crowns removed from his account!!!! I had 1700 crowns removed....

Hey, look on the bright side! Many of us have lost hundreds of medals AND the game says we have a NEGATIVE crowns total.... I apparently have MINUS 1576 crowns now. Another user reports he now has MINUS 55600 crowns... It's crazy.

Well, I did get an auto-acknowledgement reply lol

Yours looks a lot like mine! Mine lists three attacks on me, two at two weeks ago and some at 2,365 weeks ago, exactly the same as your, but with different medal results...

I have just noticed that the first attack against me listed in my 'defense' list was more than 46 YEARS ago, a mere 2,365 weeks to be precise!

If you click on the report issue link in the gears tab, it just gives a reference number to use in an email to support.