• World War Matchmaking Downtime
    Earlier today (4/12) World War Matchmaking was inaccessible, we apologize for this inconvenience. As of 1pm EST you can claim 250 Crowns and 5x 1h Speed Ups as compensation, this must be claimed within 5-days.

スレッドが撤回されました

Harlems369th

BHG Community Manager
Staff member
Joined
May 6, 2022
Messages
723
I am having trouble getting into the game. When I try to start the screen goes black. Have already tried everything:
- cache cleared
- memory cleared
- phone restarted
- game reinstalled.
Tried all this several times in different orders. Again and again the same black screen. In the background it seems to communicate somehow, because my Account is displayed as online to others - but I see neither loading screen nor city.

Side note (because of the current discussions about bots): I am sure that my account is not banned. I can load the account on my old phone, it works there. But there the fights are difficult to master - it's just old and a bit laggy.

That's odd, you aren't the only one pointing out a black screen after load. Could you please submit a ticket to CS, also if you could add your UID/PID to your forum profile. When you submit to CS make sure you specify what device you're on and if you can mention the OS Version you're running. Are you on the latest update for your device?
 

B like Big Bug

Approved user
Joined
Sep 25, 2019
Messages
189
Pehrhaps this info useful;
A player had a black screen problem. Announced recent discoveries, the device with 32-bit Android, has this problem. (The device was old)
 
Top