100% victory with 1x defence building left = Loss of all troops!

[Vigilante]

Interested to know how many of you this has happened to.. So I walk through a raid with 100% victory and loss of only a couple of Rifleman only to realize there was still a tower left behind. On the Victory screen it shows my 5 star, 100% victory but it also tells me I have lost all of my troops! If I want them back to continue my 2 solid hours of raiding I had planned, I can either wait 1hr 30mins and spend 109,000 food and 2000 oil or spend 155 crowns to complete Instantly. This has happened to me a total of 6 times or so over the past couple months or so and along with the re-request of troops from my alliance gate at 20 crowns a pop on a regular basis and 2-3 other continuous bugs, I may need to either take a 2nd Job on the weekends or quit this game. These are the only 2 options available to me as support has repeatedly refused to compensate me for my losses with the old 'I'm sorry for your inconvenience sir, rest assured our team is working on a fix for this issue' line. I have been getting this message for 18 months.

I do pay from time to time to play this game and realize the dev's need to make money. But there's a right way and a wrong way of doing that imo. Interested to hear your thoughts?

 

[LordAnubis]

stuff happens with calculations. players get 115% damage sometimes. the simple fact remains you failed to destroy all defensive buildings.

you should be more careful and double checking near timeout or if the battle still is going and everything looks destroyed, then you should be looking for what you missed.

you could keep 5 infantry as a cleanup to keep this from happening. many players do and it has saved my backside on many occassions where i thought i got everything.

simple fact remains it was your fault each time, not Nexon"s

 

[Quovatis]

I've seen this before, and it's not his fault. The battle ends and says you got a 5 star, but a building remains and you lose everything. You aren't able to manually destroy the building because the battle ends after the 5th star.

 

[LordAnubis]

Quovatis i disagree. As advanced and seasoned player as you both are, you should be constantly sccanning the map during battle.

Ive only been playing since last year but have learned very quickly to do just that. Ive lost tons of armies to stupid AI, deployment or missing a defense building, I do complain to CS on the serious issues like AI but constantly asking for compensation is whinny.

At his level its easy enough to move on and recoup losses.

As good as you and he are, you should just move on

 

[Quovatis]

I'm saying there is nothing you can do about this bug. You can scan all you want. The battle ENDS when it thinks you achieved 5-stars. You have no chance to destroy that building even if you see it. Even if there is a minute left on the clock, you don't get a chance to destroy that last phantom building.

 

[yemen]

Look at the picture. It says 100%, and ended the battle. All his tanks are sitting right there, not even pointing to it. So clearly, the game and all the troops thought the battle was over, but then the troop rebuild knew it wasn't. That assumes it is the actual battle final screen, and not a replay which could show anything. Adding a few troops to the map wouldn't do anything. It does not sound like he hit "End battle", the battle just ended naturally with 100%.

I would agree that CS should provide compensation. But if the don't want to they won't in the first pass. If it is happening a lot, open a ticket for each occurrence, and then send those and the responses to one of our moderators to request a followup.

 

[LordAnubis]

to which picture are you referring? the two pictures dont show what you say. those are only end battle screens showing troops lost and troops retrain. now if OP gets the screenshot from replay showing the remaining defensive building and puts it here then I would agree. But what he has provided here and most likely to CS is insufficient proof of the bug.

 

[Vigilante]

LordAnubis I'm not sure I understand where you are coming from. The game auto-ended because it thought I had destroyed 100%. It did not time-out and I did not press the 'end battle' button. The game assumed I had 100% cleaned my opponent up and ended the game. This happens all the time to me . If its not a defensive building, it's a resource building.. maybe a pile of gold and I lose out on the Gold bonus's! Surely I can't be the only one this is happening to!?

If you are suggesting that I should adapt to the bugs in the game, by 'rallying' to defensive buildings and trying to manipulate by leaving a house or library or something like that so that it doesn't effect me.. every single time I raid, that sir is ridiculous and beyond 'ambulance at the bottom of the cliff' mentality.

I really wonder how many crowns nexonm gains on daily basis from people that have no other option than to spend crowns to fast track their unfairly lost army or to re-request troops when troop donations disapear or to fast track their planes after they realize their army has just been rebuilt without them etc etc. With 100,000's playing this game I bet it's more than a couple of bucks.. I'm just glad I'm not the skeptical type! At any rate, when brought to CS attention, a clear mis-justice like this needs to be compensated adequately for. I don't think I could have been any clearer when my ticket was sent in, but if they need more evidence, ask and don't close the conversation!

 

[Penambangliar]

This is bug. It is happen to me many times. So i decided to wipe all defense building before 100%.
So, use your rally to last defense building before destroyed other building.

 

[LordAnubis]

Vigilante I am simply asking for you to provide a screenshot from the replay, which is easy to get, that shows that one building left because it is also well known stars can be miscalculated.

 

[Vigilante]

This is bug. It is happen to me many times. So i decided to wipe all defense building before 100%.
So, use your rally to last defense building before destroyed other building.

Call me naive but when I pay for a product, I expect that product to be delivered. When it is not, and things do happen in life sometimes, I expect to be compensated (particularly if I have suffered losses). People need to stop making excuses for nexconm and start holding them to account. It is precisely this type of acceptance and enabling that has seen long time issues remain unresolved. If nexconm are benefiting (profiting) from faults in the game and people are openly chastising those that complain, why would they ever be motivated to find a fix or adequately compensate!?

Again, I am not usually a skeptical type of person, but you have to wonder sometimes if there are moles commenting on these forums..

 

[Vigilante]

LordAnubis what is wrong with the evidence I provided?? In the screenshot you can clearly see the one tower remaining, the 5 stars and the 100% victory and that I have remaining troops! Evidence enough my friend. There are many people experiencing this bug, including from my alliance.. It can't be swept under the carpet fella

 

[LordAnubis]

no moles but all you have provided is end battle screenshots. how hard is it to bring up your attack replay and grab a screenshot just before the battle ends? thats all

 

[LordAnubis]

Vigilante dude your screenshots DO NOT show what you are claiming. the two photos you posted are AFTER the battle. this is why I am having a hard time believing you.

 

[Vigilante]

LordAnubis yes they do! The screenshot on the right shows the result screen. ie. 5 stars and 100% victory. If you look at the background of this screenshot you can see 1x tower remaining and all my troops remaining. I'm not sure what added information a replay screenshot will show. If your after a timer, the timer counts backwards on a replay..

 

[Manifesto]

LordAnubis - knowing replays as we do, that they aren't actual replays, then isn't the replay more likely to be inaccurate compared with the actual battle?
IMO, I think the actual battle screenshot is more realistic - because we know it happened ''that'' way.

 

[TinSoldier]

The replay wrap-up screen does not show Victory Stars or Medals earned as they appear in the original screenshot.

Vigilante, could you please contact Customer Service with this bug? Also, if you could provide the name of the player you were up against, that may assist CS as well.

 

[Vincenzo Wind Warriors]

This has also happened to me 4 or 5 times. Slightly annoying because it takes over an hour to retrain full army and even worse if you've used planes. It's also difficult to remember to rally to last defensive building before finishing last non-defensive building when you're doing hundreds of raids each month.

LordAnubis if you haven't got anything useful, helpful, interesting or constructive to add to a post then why make any comment?

 

[LordAnubis]

seems CS agrees witb me the wrap up screen doesnt reflect the actual battle

 

[Kaiser Shag]

I clean many bases with 5 stars and never had this problem.

Appart from this bug, I find it a bit disgusting to loose our entire army just because of 1 defense building left .. I've never fully understood the logic behind this quite unfair issue. In any other game, you keep the units which are still alive at the end of the timer.
At least you could adjust the loss regarding the building left. For example if an anti-tank gun remains you loose only your tanks, if a mortar/redoubt remains you loose shooters/infantry, if a tower remains you loose howitzers, if anti-air defense remains you loose the planes etc.