Android Not Loading

No Angel

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Joined
May 1, 2017
Messages
1,386
TinSoldier is this issue also related to us being unable to install Asia in 1 device together with International version?
I'm expecting you could work on that too, cause half of my accounts are in Asia.
I've never seen either Nexon or Google's policy to restrict that installation. It just happened after last update.
 

bred2bbroken

Approved user
Joined
Jun 11, 2018
Messages
58
Is there a Timeline? All my team mates are freaking out on Discord. It's like a Rehab center in there with everybody jonesing!

Of course, the Apple guys are all laughing at us!
 

Amatic

New member
Joined
May 14, 2019
Messages
1
Updating users is almost as important as fixing bugs. Where do we stand at this moment? When we will be able to start the game? Greetings from Serbia.
 

Omegaman

Approved user
Joined
Apr 5, 2016
Messages
69
I suppose we should count ourselves lucky that this outage happened midweek. If it was a long bank holiday we would be really pissed. Can't understand a global developer not having an IT dept open 24/7.
 

TinSoldier

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Joined
Jun 4, 2017
Messages
1,568
We have just released the hotfix to the Google Play Store.

Please keep in mind that it could take a little more time still for the update to appear for you based on your region.

Thank you for your patience as we corrected this issue!
 

DaFudge0411

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Joined
May 14, 2019
Messages
2
Will you compensate us or something? I missed my attack on our war cause of this issue... :(
 

TinSoldier

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Joined
Jun 4, 2017
Messages
1,568
In an effort to get the update to you faster, we are going to force the update.

Usually, this is the action that prompts the popup saying "Good News! An update is available!"


This may not force you to update the game. Please continue to check the app store.


I'm sorry for any confusion this message may have caused. Thank you all for understanding!
 
Last edited:

Rogue

Approved user
Joined
May 14, 2019
Messages
1
I only came on here to see why I can't log in to my game. I can see why now & can see they have fixed the issue. Just gotta wait now til update appears in the store.
 

The Joker

Approved user
Joined
Jan 8, 2019
Messages
11
Android users in the west are unable to get into the game today (5/14/19) due to a conflict with Xigncode. This will require a new update to be downloaded. The team is preparing this hotfix, and we hope to have it available as soon as possible.

Thank you for your patience as we work to get you back into your bases as quickly as possible.

It's working. These BHG/Nexon guys could at least compensate for the lack of production of fragments and resources. And apologize.
 

Perdu Collu

Approved user
Joined
Mar 19, 2018
Messages
4
It's working. You BHG/Nexon guys could at least compensate for the lack of production of fragments and resources. And apologize.
 

flugorhablix

Approved user
Joined
Jan 26, 2016
Messages
3
Thanks, looks like the update propagated to bluestacks, I'm back in. Thank you for the quick fix!
 

dajtw

Approved user
Joined
Feb 26, 2017
Messages
5
Thanks TinSoldier for the help in expediting this but know that as a result of this outage, I daresay at least half the the population has been severely inconvenienced. While I don't know the reason behind this outage, I do notice there has been a large amount of bugs entering the populace, probably a a result of rushed and untested game enhancements etc. I frankly would rather have a stable playable game rather than all this new fangled items added in that causes more issues in the end. Where I work, people would be let go to have caused a global outage such as this.
 

kosno

Approved user
Joined
Jan 29, 2018
Messages
56
Oh yes it was so horrible I actually had to go out to see some friends.
 
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