There is some hope. He said he would't have introduced the museum and it was to much micromanagement. Also he understood that the MM needs a big rework.
For my understanding the biggest issue after those is, that they didn't commit officially to work on the cheaters. One is asked to report, but nothing really happens.
The accounts who got a penalty are so massively cheating, that this doesn't hurt much at all. Also the bugs used to cheat are still effective. They just level up again and catch up within days/weeks.
I don't understand why such obvious cheaters are not just deleted?!
I think if somebody is massively cheating, it is unlikely that he is also spending a lot of money at the same time. Probably he spent earlier, but that's his problem. So I would have no bad feelings at all by just banning those accounts permanently and then step by step delete them after checking and confirming manually just to be sure to not kick a paying, honest player under any circumstances.
But it will probably hurt the numbers of 'active' players / watched videos, ... That's the only reason I can think of why it is not yet implemented.