Daily Rewards " Unable to retrieve a video at this time"

[Jane Monroe]

Is this a common issue with other players? I have not been able to get my daily rewards for a few days now, very irritating. It affects all video rewards not just the "daily rewards", Marco and the Museum included.

 

[joelegiao]

Yes, it's a huge issue im facing for a good 2 months. I contacted CS more than once but they have been useless. Its very very annoying.... And nobody can help me/us

 

[W1ll1am]

Try using a VPN, could be region related.

 

[joelegiao]

What is vpn?

 

[W1ll1am]

Virtual private network, install a free VPN app & change your region to a different country. Then load the game.

 

[Big T]

I tried that. I also I also reset my web connection which works sometimes. It may be just the system is full? I’ve cleared out all mines and farms that were full and that sometimes gets it working but that may just be coincidence.

 

[W1ll1am]

Clearing the app/game cache & restarting may help. Or reinstall

 

[RobertoAllan]

Hi, I have the same problem. I have changed from a Samsung A51 to a Samsung A52 and in the latter I have the same problem as you. Have you found any solution? Greetings from Chile.

 

[Harlems369th]

Hi, I have the same problem. I have changed from a Samsung A51 to a Samsung A52 and in the latter I have the same problem as you. Have you found any solution? Greetings from Chile.

Hi Roberto,
I'm sorry to hear you've been having some trouble and saw that you've posted this on a few threads. If you could also submit a ticket to our CS team Here that could also help us out tremendously in potentially coming to a resolution. I think you might get a swifter response/potential solution that way!