Encyclopaedia Tutorial Crash

Blacknife686

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The new leaderboard update has introduced a mandatory tutorial which completely locks players out of accessing any other parts of the game, until completed. However, I've seen lots of accounts (myself included) of the last step in this tutorial causing an instant game crashing bug, and no apparent way to get around it. Since you can't press any buttons until the tutorial is over you can't even send a ticket to CS, or retrieve any account details to transfer saved data to a new device.

After restarting, uninstalling and trying to idle out the game, nothing so far has worked.

I'm posting this here in the hopes someone can see this and maybe do something, as myself and I imagine many other players have been completely locked out of the game for over 30 hours now, and of course all my 17 day upgrades are starting to finish one by one.

P.S. before someone suggests writing an out of game CS ticket, already tried that but they require account ID which means accessing setting (which we can't do due to formentioned tutorial lockout).
 

Zaxillaxifrage

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Same result here. I can pan around the map, but no UI buttons work except the ones for the tutorial, which freezes up every time at "You can view an Alliance member's contributions to the current leaderboard by clicking on the Alliance."

I can't open the tab for submitting a ticket. No new update is currently available. The game is completely unplayable. Urgent fix needed.
 

King DHoogster

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I have forwarded this issue to BHG higher ups and they are aware of it and working to fix.
 

King DHoogster

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Current list of known affected alliances
 

Zaxillaxifrage

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Joined
Mar 25, 2019
Messages
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Taser
Dark Commandos
Misfit 1st Order
Misfit Valhalla
Misfit Rattlers
Misfit Cowboys
Rebel Asylum
Last Shelter
Hravtska Elite
Armada Ibérica
British Lions!
Georgia_ქართუ
Angels & Demons
Elite Potatoes
百分百戰爭
KÄFIGvollHELDEN
Christian War
Awesome Glory
Tactical Unleashed
German Warfare
Die Tiroler 0sh
Den of thieves
Czech & Slovak
Rebels United
Feral Unicorns
Rise Up
Cobra House
Fr Victoire
Heros Last Stop
Warriors Fury
La Garde
La Garde 2
Kitten Clan
Rogue Squad FR
Art of War xSH
Gooderest Guys
Knights of Nee
Sheepdogs


Current list of known affected alliances
Add: Adults War Too
 
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