• Leonard Smith Discount Error
    We are aware of the Leonard Smith Event discount not working properly for players. We will reactivate the event once we correct the issue blocking the 15% Discount.

Known Game Issues

Nb4powerup

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8.2 Known Issues:
Issue:
League Medals are missing
More Details: This is a visual bug, and will not affect things like the League Boat arrival. These will be fixed in a future update.
Status: Preparing a fix

Issue: Players on the Asia client cannot log in with Facebook
Work Around: Please contact our CS team and they should be able to help get you into the game.
Status: Preparing a fix

Issue: Global message saying you've earned Crowns
More Details: After everyone is on the newest version, players who are not yet in an Alliance will be rewarded Crowns the first time they join an Alliance. This messaging will make sense after the feature is turned on.
Status: Preparing a fix

8.0 Known Issues:
Issue:
Factory Troops are not affected by the Training Blessing.
Status: Investigating


7.4 Known Issues:
Issue:
All members of the event Leaderboard are listed as "Space Age - Default" without player names.
More Details: In order to prevent sever issues, the Leaderboard currently displays only the correct XP, but a default age and nation choice. These will be fixed in a future update.
Status: Investigating

Issue: Art for the Zero (Troop Tactic) is missing in the Troop Tray.
Status: Investigating

Issue: Troop Donation during World War is 3 less than expected.
Status: Investigating

7.3 Known Issues:
Issue:
Rubies are missing from World War results and from the Alliance Gate.
More Details: The Rubies are visible in the resource wallet on the server, but do not appear in-game.
Status: Fixed!

Issue: Art for the Zero (Troop Tactic) is missing in the Troop Tray.
Status: Investigating

Issue: Troop Donation during World War is 3 less than expected.
Status: Investigating

Issue: Some iOS users are reporting they are unable to log in.
Status: Fixed!

Issue: Advancement Rewards disappear briefly after Aging up.
More Details: When reaching a new age, the Advancement Reward popup will briefly disappear. This is happening for both instant and regular age ups.
Status: Please wait and the Advancement Rewards will reappear after about 30 seconds.

Issue: Incorrect crowns withdrawn after upgrading a General from League Dock window.
More Details: When Generals are mid-upgrade, the time remaining on the upgrade (and Crowns displayed) can display incorrect numbers.
Status: Preparing a fix

Issue: Filipino War Coalition modifier value flips when viewed from embassy Information Window
More Details: Visual bug.
Status: Preparing a fix

7.2 Known Issues:
Issue:
Troop Donation requests can show negative values.
Status: Investigating

Issue: University Speed Up button overlaps "Researching [Skill Name]" text. (iPhone X only)
Status: Preparing a fix


7.1 Known Issues:
Issue:
The University is encountering issues with completing research
Status: Fixed

Issue: Placing Bastions in the Map Editor can prevent buildings from being placed in the center of the base.
Work Around: Build your base around these blocked places, and then from the Main Screen move buildings into the blocked area.
Status: Fixed!

7.0 Known Issues:
Issue:
The University is encountering issues with completing research
Status: Preparing a fix

Issue: The Emissary does not deliver a tribute and stays on your base upon reaching the Space Age.
Work Around: Please contact CS if you are encountering this issue.
Status: Fixed

Issue: Houses in the Space Age appear as Stone Age Houses.
Status: Fixed

6.8 Known Issues:
Issue:
Extra Citizens could become available after interacting with the University.
Work Around: Your Citizen count could possibly appear inflated, but will return to normal size after going to battle or performing a hard reset of the game.
Status: Investigating

Issue: Sharing some replays are still causing crashes.
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

Issue: Concern that Library Tech/University Research/Coalitions are not working for certain units/circumstances.
Work Around: Please contact CS if you have more detail about a particular unit & benefit.
Status: Preparing a fix

Issue: Assault Rally is not providing the proper increases to DPS.
Status: Preparing a fix

6.7 Known Issues:
Issue:
Extra Citizens could become available after interacting with the University.
Work Around: Your Citizen count could possibly appear inflated, but will return to normal size after going to battle or performing a hard reset of the game.
Status: Investigating

Issue: After a World War, no chest is delivered if you made an attack.
Description: In order to earn a new World War Chest, you need to earn at least 1 star in either attack. T
Status: working on surfacing improvements

Issue: Victory chests are available more frequently than 24 hours, or show a cool-down time of several day.
Description: As part of a fix for the 6.6.5 Victory Chest issue, we have uncovered a slightly different problem with the Victory Chest. Please reach out to our CS team if you are unable to claim your Victory chest.
Status: Fix coming in the next update

Issue: Assault Rally Damage incorrect
Description: the correct values should be:
Level 1: 50%
Level 2: 70%
Level 3: 90%
Status: Fix in place!

Issue: Commandos are blocked from going through doors.
Status: Fix in place!

Issue: Sharing some replays are still causing crashes.
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

Issue: World War Chests are not being issued after the war is over.
Status: Fixed!


6.6.5 Known Issues:
Issue:
Roads are not generating gold on some accounts.
Status: Fixed!

Issue: Victory Chests can't be opened after earning 12 Stars (with Library tech.)
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

Issue: Sharing some replays are still causing crashes.
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

6.6 Known Issues:
Issue:
Mk6 appearing as Mk5 Heavy Tanks
Description: This visual error shows Heavy Tank Mk6 as the Heavy Tank Mk5. It does not affect its attack or health.
Status: Fixed!

Issue: Victory Chests can't be opened after earning 12 Stars (with Library tech.)
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

Issue: Roads are not generating gold on some accounts.
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

6.5 Known Issues:

Issue: Forest can sometimes re-appear after being cleared
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

Issue: Hannibal citizen discount turns citizens required number yellow
Description: After citizen discount being applied by Hannibal University tech, citizens required numbers for War Academy and Castle/Fort appear yellow.
Status: Investigating

Issue: The title "Speed Ups" appear in English for all languages
Description: While the phrases "speed up" and "use speed ups" are both localized in all supported languages, the standalone phrase of "Speed Ups" appears only in English.
Status: Preparing a Fix

Issue: Mk6 appearing as Mk5 Heavy Tanks
Description: This visual error shows Heavy Tank Mk6 as the Heavy Tank Mk5. It does not affect its attack or health.
Status: Preparing a fix

6.4 Known Issues:

Issue:
Cannot attach photos to CS from in-game
Work Around: You can attach photos if reaching out to CS via the web: https://nexonm.helpshift.com/a/domin...ship&contact=1
Status: Fixed in 6.5

Issue: Forest can sometimes re-appear after being cleared
Work Around: Please contact CS if you are encountering this issue.
Status: Investigating

Issue: Retrain doesn't train all of your troops if you have an event building on your base.
Description: Some Event buildings all you to train troops above your normal limit. If you train troops from your event building, they won't be retrained, since they are special, limited-time units. However, the game rule to 'not re-train event troops' also covers the additional spaces. So if you have built your army consisting only of Barracks troops, it will *not* retrain troops over your regular Barracks limit. This can sometimes prevent a unit with a higher troop space from being retrained.
Status: This game rule may be come more apparent with video retrain

6.3 Known Issues:

Issue:
After the chat updates, some players were experiencing issues after moving Alliances and requesting troops.
Description: Troop request were appearing as 0/0. A fix was added 5/9/18.
Status: Fix being prepared for 6.4

Issue: Top Alliance Leaderboard showing results out of order.
Description: The leaderboard is showing new Alliances.
Status: Fixed

Issue:
During battles, a 'dead zone' appears above the troop tray, preventing units to be dropped there. The 'Next' button is also affected, sometimes being unresponsive.
Workaround: Tap higher than you normally would, or aim to tap on the top side of the 'Next' button.
Status: Fixed

6.2 Known Issues:

Issue:
After the chat updates, some players were experiencing issues after moving Alliances and requesting troops.
Description: Troop request were appearing as 0/0. A fix was added 5/9/18.
Status: Fix being prepared

Issue: Third Voyage of James Cook event not properly counting National Trade Goods or Diamond collection properly.
Status: Investigating, re-balancing for future events

Issue:
Saladin's capstone, Hold the Gates isn't taking effect in World War
Description: The decreased spawn time of Garrisons and Stable isn't taking effect.
Status: Fixed

Issue:
Vault values showing a decreased amount after the update.
Description: We had introduced a bug fix that would correct the way University and Library effects were stacked. This has reduced the amount of value you have currently stored in the Vault.
Status: New Vault Balance in Place

6.0 Known Issues:

Issue:
We are seeing a small increase in game crashes
Description: We are seeing some odd behavior in battle, which sometimes leads to a crash.
Status: Fix being prepared

Issue: Missile Silo: Info Window and Upgrade Window do not match.
Description: The Missile Silo information window shows the damage per missile, while the upgrade window shows the Damage Per Second (DPS).
Workaround: The Missile Silo fires once every ten seconds. Each Missile does ten times the DPS.
Status: Fix being prepared

Issue: The Eagle Warrior Troop Tactic is missing its historical text
Description: The Eagle Warrior Troop Tactic (usable during World War after forming the Aztec Coalition) has a blank box where the historical text is missing at some levels. Eagle warriors were an elite order order Aztec army.
Status: Fix being prepared

Issue: Lag after deploying Decoys on some devices
Description: On some devices, game latency is noticeable after dropping the Decoys Tactic. This happens most often when deployed in an active area.
Status: Ongoing Investigation


5.8 Known Issues:

Issue: Using quotation marks in chat can prevent progress from being saved.
Description: Typing quotation marks in the chat box, and then doing regular actions (such as training troops, beginning buildings, or hunting & gathering, etc...) may prevent the results of these actions from being seen the next time you log in.
Workaround: For the time being, please avoid using quotation marks.
Status: Investigating

Issue: Chat disappearing after going to battle
Description: For some Alliances nothing appears in the chat window after going to battle.
Workaround: Closing and Re-opening your game temporarily fixed this.
Status: Investigating

Issue: Server is failing to find challenge base results.
Description: Some players are unable to see the results of attacks made against their base during a Friendly Challenge,
Status: Investigating

5.7.5 known issues:

Issue: 0 Oil is offered in some Victory Chests
Description: Players in some of the lower Leagues (e.g. Silver) may see an offer for 0 Oil in their Victory Chest.
Workaround: Please choose one of the other two rewards during this brief period until we can offer oil in the Victory Chest again.
Status: Fixed

Issue: Trap Blessing use is being counted even if less than 10% damage is done.
Status: Fixed

5.7 known issues:

Issue: Alliance Experience Points (AXP) discrepancy gained during War, and shown after War
Description: AXP values are being listed as different on separate screens. This is a visual bug, and does not prevent Alliances from earning AXP, leveling up, or accessing Alliance Perks.
Status: Fixed

Issue: Unable to place buildings in Layout Editor
Description: While moving some buildings in the Layout Editor, (most noticeably Wonders and Walls) you may notice that you are unable to drop new buildings where the old buildings used to stand.
Workaround: You can use the Remove button to pick up stubborn buildings which may clear up their space, but the best workaround is to ether A.) Save and re-enter the editor or B.) force close the game and chose to go back into base editing when you are prompted.
Status: Fixed

Issue: Push notifications are not appearing
Description: New localization text was added for the 5.7 release, and it is preventing push notifications from appearing. These notifications will return when we have fully switched over to 5.7.
Status: Fixed

5.5 known issues:

Issue: Chat disappearing after going to battle
Description: For some Alliances nothing appears in the chat window after going to battle.
Workaround: Closing and Re-opening your game temporarily fixed this.
Status: Investigating

Issue: Glory values are wildly varying
Description: Alliances have noted that the expected Glory has changed with the new Matchmaking rules.
Status: Fixed.

Issue: Tactics can be trained over the limit
Description: Some players have been able to train more Tactics than their cap should be allowed. For some, these tactics appear in the War Academy, and for a select few they can appear in their battle tray.
Status: Fixed.

Issue: Stars Missing in World War
Description: After some attacks, players have reported that the stars they see when the battle completes do not match the stars shown on the War Report. This can affect both sides during a war.
Status: Fixed.

Issue: Atomic Age bases ranked lower during World War
Description: Players have noticed that after upgrading certain buildings in Atomic Age, their base’s attack/defense ranking will drop below that of lower age bases. This is what causes Atomic Age bases to appear out of order during World War.
Status: Fixed

5.3 known issues:

Issue: If a player's alliance is in a war, but they are an observer, the stronghold info win will crash
Description: Tapping the (?) button on your Stronghold will result in a crash if you are an observer in World War
Status:Investigating

Issue: Troop tactics missing after constructing the Stronghold
Description: Some units might be missing
Status:Fixed

Issue: No Diamond or National Trade Good after 5 Star Victory
Description: After getting a 5 Star victory Players do not see a Diamond or National Trade Good on the Battle Result screen. This is a visual bug - upon returning home you will notice that you did receive these items!
Status: Fix Scheduled

5.1 known issues:

Issue:
Buying walls sometimes causes the player’s resources to go negative
Description: In rare cases, not having enough food, gold, or citizens to buy walls causes the player to go negative
Status: Fixed in hotfix released on 12/19

Issue: Unable to upgrade gates with food unless you also have enough gold
Description: If you have enough food but not enough gold you cannot upgrade gates
Status: Fixed in hotfix released on 12/19

5.0 known issues:

Issue: Trap blessing sometimes doesn’t work.
Description: Sometimes player return to their base and the trap blessing has not correctly reset their traps.
Status: Fixed
For the current release we have disabled purchases of the Trap Blessing, since it is nonfunctional. We will restore it in the coming release

Issue: Base/Map Editor Crash
Description: Some users may experience an app crash when trying to edit their base layout.
Status: Investigating

Issue: Long Alliance text appears garbled
Description: If your Alliance name, motto, or description is too long, the text appears garbled. This is a visual bug only.
Status: Fixed


Issue: Asset Bundle Error
Description: A small group of users are unable to download assets. This issue is exacerbated by playing on a poor network connection
Status: Ongoing fix
Workaround: Uninstalling and reinstalling DomiNations on a strong WiFi connection can sometimes fix this.


Issue: Road Gold can be repeatedly collected
Description: Tapping repeatedly on the “Collect Gold” button on your roads will repeatedly collect 0 gold and slows the game down.
Status: Fixed

4.7 known issues:


Issue: Greek nation refund message triggers when upgrading to 4.7
Description: The refund message triggers, but since the dock doesn’t cost anything it is 0 gold
Status: Fixed


Issue: iPhone 7 related crash
Description: Game sometimes goes into a permanent sleep state when using the lock screen on iPhone7
Status: Fixed
Workaround: force close the app and reopen it if this occurs.


Issue: Misleading Free text in the Expeditions General select window
Description: When you have a General queued up in another expedition that hasn’t left yet, the button to pull that general into your current expedition says “Free”. Tapping this will take your other general out of the other expedition at not cost, but should say “Swap” instead of “Free”
Status: Fixed




4.6 Issues

Issue:
Command Post Saying Full when not
Description: A bug that is saying war loot is full.
Status:
Fixed



4.5 Issues

Issue: Citizen Error
Description:
Bug where citizens on university research react adversely.
Status: Fixed

Issue: Generals shooting over walls.
Description: Generals shooting over walls.
Status:
Fixed

Issue: Crash when tapping a button with no text
Description: A bug that would cause the app to crash when a empty button was tapped.
Status:
Fixed




Ongoing From 4.1
Issue: Coalitions appearing on War maps when no Coalitions have been obtained.
Description: A visual bug is causing Coalitions to appear on War maps when none have been obtained, no bonus from that Coalition has been applied.
Status:
Fixed


Issue: Coalitions Disappearing
Description:
Observers have their Coalitions disappear if they're online during a war completion.
Status: Fixed

Issue: Unable to load / Network Connection Error
Description: Unable to fully load into the game or encountering a 'network connection' error.
Status:
Ongoing correction deployment -
If you are experiencing this issue, please contact Support with the following information:

What is your player ID?

What was the crash behavior?
  • Did your game close down without any warning?
  • Did you get a yellow spinner, and then a network disconnect popup?
  • Did you get a network disconnect with no pop up?
  • Did the game reload your village as if you just logged in?
What were you doing when you crashed/disconnected? Please be specific (dropping troops in battle, collecting food from the farm, donating troops, etc.)

If it was in battle, who were you attacking? (Screenshots are helpful)

Approximately when did the crash/disconnect happen?

Issue: Troop request messages causing crashes
Description: Troop requests causing game to crash for players.
Status:
Fixed


Issue: Armory will sometimes not take into account your second higher level factory
Description: This may prevent upgrading higher level factory troops
Status: Fixed If you are experiencing this issue, please contact Support!

Issue: Players unable to see their messages to Support on iOS
Description: When submitting a ticket or response to Support, players on iOS are unable to see their messages to the Support team, but can see the replies from Support.
Status: Fixed 6/6/16

Issue: Players unable to see the button to send pictures to Support
Description: When trying to submit a screenshot to Support, players are unable to see the button. It is still there, but invisible.
Status: Fixed 6/6/16

Issue: Tapping inventory screen causes crash
Description: When tapping the inventory screen while it's empty, a crash occurs
Status: Fixed

Issue: Instant upgrade of the Alliance Gate causes Network Disconnect
Description: When trying to do an instant upgrade on the Alliance Gate, the game will crash and restart (no loss of crowns).
Status: Fixed

Issue: Medals dropped when leaving battle before 30 seconds
Description: When in a battle, if you leave before 30 seconds, you will lose medals even if troops are not dropped.
Status: Fixed


ONGOING FROM 4.0

Issue: Replays causing the game to crash
Description: We had an error on the backend which caused replays to be invalidated between 12:58pm EDT and 4:01pm EDT. We've since fixed the issue, however those replays will continue to cause the game to crash. We do apologize for this issue.
Status: Fixed

Issue: Players lose Medals disproportionate to their battle
Description: Some players are seeing Medal losses out of line with what is expected in combat
Status: Fixes ongoing We have implemented a fix in 4.1 that should prevent this issue for those who notice a loss after World War. If you see a loss occur after a regular PvP battle, please contact Support with the details.

Issue: % Damage in WW results is inaccurate
Description: The % damage done statistic in the WW results screens is sometimes inaccurate. Players are seeing more than 100% damage, or 100% damage for 3 star victories
Status: Fix Scheduled

Issue: Archers on the Castle in the empty slots (if you have more available Generals than active Generals) are invisible
Description: If a player has fewer than the maximum number of Generals trained, Archers do not correctly appear on the Castle in the empty slots.
Status: Fixed This has been fixed with the 4.1 release!

Issue: Players do not get any, or partial World War Loot
Description: Players receive partial or no loot after War
Status: Fixes ongoing. Sometimes the indicator on your Command Post is missing. Please still attempt to retrieve your loot. If it is not there, please restart the app and look again in 5 minutes.

Issue: Offensive and Defensive Troop donation does not match
Description: Players are not seeing the correct number of troops to donate/receive in World War
Status: Fixes ongoing. 4.0 fixes two scenarios: when the chat window is closed, the recipient receives an incorrect number of troops; additionally successful troop donation notifications only appeared if the player chat window is open. Please report any other instances of this issue to CS!

Issue: Players get a black screen/cannot log in
Description: Some players cannot log in/get a black screen upon loading the game
Status: Fixes ongoing. Please contact CS so that we can fix your account.

Issue: Players incorrectly lose attacks in World War
Description: Player attack counts can sometimes be incorrect during World War.
Status: Fixes ongoing. Please remember that there is NO Scouting in World War - if you click Attack, you are committed! Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.

Issue: Players cannot search for World War
Description: Players queueing for War may see the error "Could not begin searching for World War at this time".
Status: Fixed. Please report this to Customer Service with a screenshot so that we can track the severity and extent of this issue.

Issue: Devices that are on the border of minimum requirements crash in World War
Description: Devices that are marginally above the minimum requirements for running DomiNations may see worse performance in World War battles.
Status: Fixes ongoing. We try our best to ensure that as many devices can support the game as possible; however, certain devices will inevitably fall behind. We are deeply sorry for any frustration this may cause to the users of these devices.
 
Last edited by a moderator:

eabrace

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Issue: Tactics Not Training While Offline
Description: After completing a battle and setting up troops and tactics to retrain, I go offline. Even after several hours of being offline, when I log in again, I see that the War Academy is showing one or more tactics are still training.
 

S_How

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I question the purpose of the original post in this thread, when many of the updates are outdated, and some of the key problems are not listed.

How about
-Chat still broken (it is not fixed as listed in the post)
-War weight glitch where some AA buildings count as 0 for weighting, causing max atomics to weigh as much as IA players in the matchmaking calculation (combined with sandbagging this is awful)
-Alliance troops glitch on war map allowing extra troops to be donated to war bases
 

Technocrat

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Bump. Nothing like spending hours raiding for oil, only to wake up to a slew of 5k losses from people's endless supply of night witches. This obviously also affects war and amounts to free oil upgrades for the people using them. Any updates, @dominatinsvigiles?
 

Sheldore

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Fix the chat, figure out your matchmaker and this cash cow might be worth playing for awhile longer. With this chat issue and horrible war stacking, this game sucks. The problem is that you are selling so many promotions and making so much money, you don't see the need to actually fix the game. Well, I for one have spent my last dollar on this app until I see something that addresses the game, not your pockets. Get it done Nexon.
 

Empire

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Are the no.of tactics in excess of available tactics? This happened after the tactics nerf. Your tactics may be trained already and the extra tactics in queue.
 

Manifesto

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Issue: Tactics Not Training While Offline
Description: After completing a battle and setting up troops and tactics to retrain, I go offline. Even after several hours of being offline, when I log in again, I see that the War Academy is showing one or more tactics are still training.
I've had this issue as well, a few times over the last few months. At max my tactics should take just over 5 hrs. I can come back overnight, after 10-11 hours, and the tactics are only three-quarters done.
 

Festivus

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May 19, 2016
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Stars for battles are not showing up in WW. This is a critical issue, and my alliance is probably going to stop wars until it's fixed. We're about to lose a war we'd otherwise win because of it (we'd win tiebreaker), along with 448 glory, which will take months to replace.

As seen here: https://forum.nexonm.com/forum/nexo...nown-issues/584017-missing-stars-in-ww-fights

Someone needs to acknowledge this problem.
 

DUSTY1

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No Title

Issue: Generals not appearing in War lineup
Description: My generals were showing active, but did not appear in the lineup

I noticed at the last moment that only a Horse was shown in my donated troops even though cannons were donated. I went into quick battle mode to ditch the horse and turns out it was 2 cannons instead.

My elephant mercs were dumped upon loading the war attack screen and I had to go and repurchase them.

My generals were both active but didn't show during the war battle. After the battle they were active in my castle and ready to deploy.
 

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QossMean

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Since the matchmaking has been "fixed", we got only top opponents, way more advanced than us, and we lost over 2000 glory. Please fix the matchmaking or revert it back the way it was before.
 

DUSTY1

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Issue: Training Blessing adds excessive time to training queue when it ends
I reported this 30 July 2017

Response:

I wrote: When the training blessing wears off, troops in progress have too much time to finish added back on. I was training artillery. My unit was 20 seconds from completion when the blessing expired. More than 11 minutes was added to the unit's training time. This seems excessive. I would have expected no more than 60-90 seconds would be added.

Game Master Ceejay writes:
Please note that this is a known one which we and the Development Team is actively sorting out; we'll be submitting your relevant data pertaining to this issue which will be submitted to the proper department that will help them to further investigate the matter. Necessary steps will be taken afterwards and resolution will come in due time. However, I cannot provide any specifics regarding on when will this be resolved.
 
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baykal

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Issue: Unable to load / Network Connection Error
Description: Unable to fully load into the game or encountering a 'network connection' error.
Status:
Ongoing correction deployment -
If you are experiencing this issue, please contact Support with the following information:

I was hiring mercenary when the game suddenly crashed and gave network connection error. My internet was fine but the game wouldn't open. So one day later, i deleted the game and reinstalled it but after i said load my old game from game center, it got stucked in opening screen. I tried to turn off/on my phone but that wouldnt work either and Since it got stuck at tohe opening screen i cant learn my player ID from Settings . Because of that i cant contact Support, it requires player id! Is there any other way for learning my player id or contacting dominations support without it? It's been four days.
 
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