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Multiple items broken

theBobNamedDan

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ok, I will try to document all of these items so there is a record as I don’t see all of these listed in other people complaints/bug reports.

1. Cannot start wars. When you click on war screen button, I get the connection lag circle, it goes away after a few seconds, war screen does not show up. At this point, I can not click on any other buttons (event, offers, attack, chat, settings...) I can collect from farms, caravans and Wells. The only button that still works is the war button. Clicking on it again pulls up war screen but alliance names are blank, and you can’t view results or start a war. Only way to keep playing the game after doing this is closing the app and restarting.

2. Cannot upgrade war artifacts. When I go to war hall, I cannot change artifacts, upgrade artifacts or unlock levels of artifacts. The main hall seems to work, but war hall says “you cannot change war hall artifacts so soon after joining an alliance”. I have been in the current alliance for 3+ years.

3. Used betrayal on a bunker HT. When it died, my Salle Ride research applied and 2 MG infantry (defenders) came out of the tank. The MG infantry would only shoot one direction (to the right of the screen) and did no damage to any troops. They did however freeze about 1/3 of my attacking army in place where my army could not move or shoot anymore. It seems like it might have only been the troops within a certain proximity of the MG infantry.

The last item has been reported but I had additional information to add from the other post I have seen on it. Screen shots and tickets were created for all items in game.
 

Lemon

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Got the same problem in my alliance: we cannot start a new war, and war hall is locked. Everything as described...

CS isn't very helpfull, told us that the team is investigating, but didnt give any timeline for a fix!

Our last war ended during the last "login-issues", we have never seen any results on this on...
 

theBobNamedDan

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I find it disturbing that they are not even acknowledging the war problem for some alliances while others are using war donations to get ahead in the event....
 

theBobNamedDan

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Is anyone even looking at the war and war artifact problem? According to the know issues, they are investigating the missing art for zeros, and names missing, but no where do they mention alliances that can’t go to war... I would appreciate some acknowledgement by the devs that they are even looking at it on the forums...

As an alliance we are being disadvantaged in the event by not being able to participate in war. The event is still ticking away and counting down and I can’t even get more than “we forwarded this on” message. There is no compensation for falling behind in the event, there is no posts even acknowledging that certain people are being treated differently... I guess if you don’t acknowledge it as being a problem you can’t be called out for favoring certain people in the event even though they are.

If I spent $20 on the event pass will someone actually look at this, and let me know the status of it? Was it filed to backlog “we will get to it eventually, but I must fix the missing graphics first?” Or is someone actually working on it?

Very upset customer that cannot get even one person from BHG to respond to him.

5 days 16 hours no war yet... 4 days since it was reported to CS...
 

TinSoldier

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Thank you for reporting your war status to our CS team. These instances are looked into as they are reported, and the team will work to correct them as quickly as possible. Thank you for your patience.
 

theBobNamedDan

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Just a few hours from reaching a full week since the last war ended. We started our last war about 6 hours before the update was released. It ended during the blackout window last weekend for iOS users.

Since last weekend on Saturday at about 10am CDT we have not been able to access war.

During this time, others are using war screen to grind troop donation xp in the event, leaving our alliance behind. That is 3 wars that we missed as we are warring almost continuously.

Just letting you know that this really sucks! We have people thinking about leaving our alliance because they want to war. Trying not to cuss about how long this is taking...

and if you didn’t get the hint. War screen is still inaccessible. War artifacts are still inaccessible.
 

theBobNamedDan

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Now 8.5 days since war and war hall in museum when down for my alliance. The expediency of this repair is lending lots of confidence... NOT... seriously, we have to go the entire event unable to donate in was screen for extra xp... and we are just left that way...
 

theBobNamedDan

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Just to keep BHG up to date, it is now 9 full days since war went down. War hall is also down in the museum.

very frustrated with this...
 

theBobNamedDan

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We are now over 10 days with broken war and broken war hall in the museum. Our alliance missed the ability to war for the ENTIRE event.

Thanks Nexon/BHG for creating and maintaining an unlevel playing field when it comes to your new event. It really benefited some players.

is the guy working on our alliance problem on vacation or something?
 

Dracula3811

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[USER][/USER] how about forcing a match with them and my alliance? I have no idea if it would be balanced or not but any battle would be good for them at this point. Then maybe after that battle finishes they’ll be able to war normally again.
 

theBobNamedDan

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It seems like they don’t care at this point. I can’t even upgrade my war hall artifacts as they are locked...

With the reduced supplies event a few weeks ago, I unlocked almost all the stars on my war artifacts. I was going to get extra xp during the event by upgrading them, but... I didnt want to waste my blueprints on throw away stuff I figured I might not win global event, but I could at least compete in the group... finished 4th even with the handicap of no war, no war donations...

I would have had a really good shot at first too. I was only 10k behind first in my group...
 
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theBobNamedDan

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TinSoldier Over 11 days and still waiting... is this that complicated of a problem? I am dealing with a lot of alliance complaints about not being in war. We likely would have done at least 3, if not 4 wars during this time...
 
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