- Apr 19, 2015
Dear Nexon, why do you have a customer service department? Why do you have a support ticket system? Why do you state within these forums to private message forum administrator to get help with support issues? Why do you even have these forums? I and others have come across real issues and problems with in this game. many of us have submitted support tickets, I have submitted 3 support tickets, have sent 2 or 3 private messages to the forum administrator and have emailed your company directly and you for some reason have chosen to ignore every single attempt I have made to contact you about real game issues and people that are cheating within the game. what is it that makes you think its ok to just ignore the people that are playing and paying good money to support this game? Most of us love the game, some of us are ex Clash of Clan players that came to this game because its new and fresh. do you not want to keep us as customers/players of your game? If so then we are right back to my question, why are you choosing to ignore and not respond to my messages, support tickets and those of other players. I challange someone from Nexon, to pull up all my support tickets from this last week, the private messages i sent to forum admin and come into this thread and answer the questions. if Nexon continues to ignore the people that play this game it can only lead us to conclude that Nexon doesnt care about fixing game bugs, doesnt care aboput providing a fair and balanced game free of cheaters, does not care about refunding back a players resources and gems that they lost because another player was using a cheat that caused a loss of said resources and gems. this whole support and customer service system for this game and forums is really sad, pathetic to be honest. can anyone help me understand why a company that asks us to report game bugs, issues, people cheat and or manipulating the game and then when we do the reports fall on deaf ears and nothing is done.