Promotional video broken

[benjieland]

Since 2 weeks I do not have access to the video of the bearded
Who has an idea ?

 

[TinSoldier]

Video availability can vary from region-to-region, and is handled by an external partner.

 

[benjieland]

Video availability can vary from region-to-region, and is handled by an external partner.

We are two at home, my son and I
My son plays ten meters from me, is this already another region?
And it has no problem
We do not live in Ny-Ålesund in Svalbard but in Geneva in Switzerland ...

In fact, the CS replied that IronSource is your partner and that you have to make a ticket, but after two weeks of sending tickets, nobody answers at your external partner

How many weeks is required for a response from your external partner?

 

[benjieland]

A trick to solve this problem?

 

[benjieland]

My problem without solution celebrates its third week without solution Please, if someone to an idea I am taker Because its comence to be long and painful

 

[Evningcome]

Wrong forum dude ,its external partner ....so they can't help you

 

[Maurmo]

Of course they can .. they have a partnership. If it is not working for customers then it does not reflect well on them. Fobbing people off with that excuse after 3 weeks and no response is a matter for which they should take ownership. After all they are raking money in from folks watching the movies and the whole thing is ad hoc ..you can go days without a movie. The customer has no clout whatsover so the partner can ignore.

 

[benjieland]

Wrong forum dude ,its external partner ....so they can't help you

What part of the external partner do not answer, do not you understand?

 

[benjieland]

Thanks @maurmo
A relevant opinion
I do not write because it gives me pleasure, I do it in despair of cause
How somebody has may be a trick that can help me

 

[benjieland]

problem is not resolved, I'm still looking for help

 

[benjieland]

to celebrate the 5th week of my problem

who has an idea to finally solve this problem

 

[benjieland]

Maybe one day