Revenge opponent always under attack (and bad support)

[Technocrat]

I know that this has been discussed in the past but it continues to be an issue: some players are always under attack when you try to revenge. Right now, there are two players from the Good People alliance that are constantly under attack, yet still have full defensive blessings even when they have not been online for hours. Not sure if this is a hack or not but I can revenge some players, including those with Asian fonts. And, of course, some players are obviously under treaty or online. I'm specifically addressing the "under attack" issue. I opened a ticket on this, added several screen shots, and someone sent me a canned response that the revengee (my word) may be online, have a treaty, etc. FWIW, that is my biggest frustration with the game. I understand that there will be bugs, I understand that Nexon is a for-profit business, and I understand that some people will always try to exploit the system (e.g. sandbagging). What I can't understand is why I have to explain myself several times whenever I open a ticket. Is it to much to ask to actually read what we post and respond thoughtfully, rather than pulling a canned response out of the knowledge base that clearly does not apply?

 

[Hammer]

It's a definite fault/bug/hack.

It's worse targeting players with Asian script names.

This may be a server issue, I'd love to know if all these Asian players think us Europeans are all terrible hackers as to them we are always online when they try to revenge.