Stronger banning parameters falsely accused me of crown freezing

nexusliM

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I would like to appeal to the forum admins to investigate my erroneous banning and punishment from a “crown freezing” accusation (I had to look this up). In Nexon’s attempts to deter cheating, I have been unfairly targeted and punished (7 day ban and seizure of +16k crowns). I have played Dominations for 4+ years, spent real money (purchased the Estate), and have saved all my crowns following the ‘cash is king’ mantra – mainly using them on permanent boosts (museum artifact space, artifact rerolls, Ironside upgrade manuals, etc.) and waiting for compelling sales/events. Being punished in this way, along with a single, dismissive reply from customer service and a ‘thorough investigation’ confirming the accusation but providing no evidence, is extremely discouraging for a long-time gamer. I am willing to share whatever details required to clear my name and have my hard earned crowns reinstated - my device isn't rooted/jailbroken, check my player stats and you can see my XP/progress rising steadily but not suspiciously. I am confident that in review of my game logs, all crowns earned were legitimate (videos, defenses, hunting stags, etc) and it was also legitimate when I have used crowns albeit sparingly - there was a debit every time I spent crowns. As far as I can tell, my only infraction is not spending money on crowns, so anyone with a large sum will look suspicious. Please help! TheWise
 

boomboomboom

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Sorry to hear that you are not the first and won’t be the last.

I know of many that were falsely accused, rolled back and in most cases a sorry and rolled forward again by CS (but you have to wait the length of the ban). In other cases some bases were permanently rolled back and the player left the game to never come back as s/he was fed up with Nexon.

Good luck with trying to communicate with these people, as they don’t communicate here on the forums, CS is a total whack job, you will struggle with this topic....
 

nexusliM

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RESOLVED. Customer service wasn’t responding through official channels but performed a deep dive investigation after seeing this post on Reddit. The results, “what we found was an anomaly in our data around upgrading generals and we determined that you were incorrectly banned”. They reinstated my crowns and I’ll hopefully they will provide a better way to make an appeal in case the stronger banning algorithms and parameters catch any legitimate players in the future. Thanks very much to the CS team for taking the time to review my case!
 

Captain Tim

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Hey nexusliM we are looking for new members at DirtyDog and we would love to have you join our team. Any other players you know of please let them to know to come over and join. See ya there. Captain Tim
 
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