What is the point of in game customer support

EksEph

Approved user
Joined
Apr 29, 2015
Messages
67
It has been 4 days since my village was swapped and I have provided screenshots both in game and on forum several times. And the result? Not a word from BHG or Nexon M. I don't know if this is a bug/hack but can someone PLEASE tell me whether I will EVER get my base back on which I have invested both time and money? I mean, if this is not going to be fixed, just TELL ME. After the swap, my base shows so many bugs it is NOT DIFFICULT to investigate and see the issues. I now have 2 mercenary camps, overlapping buildings, wrong library research relations, negative war tactic countdowns, 1 gold mine with no options to build more, etc. etc. I lost so many wall upgrades and building upgrades and library researches and now have incomplete useless wonders and I get rape attacked 30 times a day due to the incompetent base and layout which are not mine. All I want to know is: am I a fool to expect this to be restored??? I won't even bother posting user ID and screenshots until some Dev/Mod relies since I've done it so many times with 0 response. And PS: this topic was posted twice because of a bug in creating new topics on my iPhone - after trying to post I would get an alert message with empty text and the topic would show up twice after I get rid of the empty alert by clicking on a button also with empty text.
 
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Hackworth

Approved user
Joined
May 25, 2015
Messages
3
I had the same problem about a month ago. No response from customer support until the problem was fixed after about two weeks. Got 1200 crowns compensation, been happy since. Be patient, they're working on it and will fix it.
 

mabuhay_2000

Approved user
Joined
May 2, 2015
Messages
17
I have had so many problems since Day 1. Initially, customer service response was good. In the last couple of months, that service has become non-existent. On 4th June, through 9th June, I reported several issues, including the transposing of my level from 57 to 75 using the last update. This has led to me getting killed on medals won and lost. It has led to bad match-ups.

I have pretty much given up on this game. I have had all my crown packs refunded by Apple and will not spend another penny on it.
 
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