Account lost. Customer support ignoring me.

[Bloodaxe]

So I had a level 195 account, been playing about 18 months. Last week, the game kept crashing on launch on my phone. I gave it about twelve hours, but nobody else was affected so I figured it was a local issue on my phone.

I deleted and reinstalled, confident my progress was saved to my Google Play account.

However, when I launched the client it didn't reload my base even though Google Play account was connected. Worse still, it saved the level 1 base over my level 195 base. No matter what I try, can't get it back.

I emailed customer support, they gave me the usual reply of your account is an Asian server account. You need to contact them. I contacted them, and as usual they completely ignored the ticket, probably because I write in English and everything on the support system is Korean. I wrote an ingame ticket too, also told to email Korean support and ticket was closed.

I emailed the English speaking guys a few times and they completely ignored me for a few days now.

My base is messed up and nobody in my Alliance can view it in World Wars. What's worst, opponents can't attack it either so they can't possibly max us. Completely unfair.

So I am left in limbo. Both sets is customer support ignore me, my account is messed up and I have no options?

 

[Bloodaxe]

I have reported the problem yesterday, and except the typical answer “thank you we will investigate...” nothing is happening. Looks like we are loosing the war because the support is incredibly slow and inefficient. Lots of resources invested in vain - troop tactics, coalitions, ntg, ... one big dissappointment. Like the last time - we reported the cheaters, case has been proven, but we did not receive any compensation for lost war and spent resources.

Nothing to do with cheating. I've been spending a long time trying to get this fixed. Blame Nexon. They are the ones screwing both me and my alliance. Sorry you are inconvenienced but think how you would feel if you lost your entire account rather than just one war.

 

[aquawind]

That's probably the reason. I suppose you need to get the Asia version in order to retrieve your account, unless TinSoldier is able to do something about it.
I have once deleted the game due to an issue then reinstalled it, and my progress was still intact despite it wasn't connected to Google Play or any other services.

 

[Apos.]

I understand that the origin of the problem is broken account. I did not say that you are cheating, that was the case before. I have just said, that it is convenient for your ally to keep your broken account in wars, because nobody can attack you. As you are saying, they know about the problem. So they intentionally put an unattackable account into war. How would you call it?

 

[Apos.]

Right now your ally is attacking my ally like nothing happens, knowing that they have 5 stars advantage. If we lose by smaller difference than 5 stars, your ally will be reported as cheating. I am quite surprised that you have not been reported yet.

 

[Bloodaxe]

I understand that the origin of the problem is broken account. I did not say that you are cheating, that was the case before. I have just said, that it is convenient for your ally to keep your broken account in wars, because nobody can attack you. As you are saying, they know about the problem. So they intentionally put an unattackable account into war. How would you call it?

I'd call it an attempt to get Nexon to notice and fix this problem. If enough people send support tickets they might actually be forced to pull their fingers out and resolve it. Please do keep ticketing them. I hope they do something about it. The problem lies on Nexons side, not ours. It is their game that is broken, not our alliance.

 

[Apos.]

I understand, but I hate this approach of solving your problem on our expense. You are a victim here, you have a bigger problem, but it is still your problem, not ours. Taking hostages into your problem may bring attention, but sure it pissess off lots of people on the way.

 

[Apos.]

And at the end it is your ally earning lots of glory, nice approach. You may be a victim, but what your ally does is pure cheating.

 

[Bloodaxe]

I understand, but I hate this approach of solving your problem on our expense.

I am all ears if you have a better solution to getting my account back. If there is some route I've missed I would gladly try it as I don't want to start from scratch.

 

[Apos.]

For example, if you wanted to be fair, you could just leave your opposing player on the same position unattacked. We would raise the ticket, do not worry, everyone would when there is an unattackable player in the war. And you would not end up as cheating ally at the end, which is just profitting from your situation.

It is like strike of drivers, blocking the road, pissing off people. Strike is legitimate, but when you start making huge profit out of it, than you have no right for any compassion.

And one more thing, you are co leader in your ally. So I am sure that your ally knows that we are raising awareness. And even now you have no shame to profit from the situation, and win the unfair war. If you left one of our players unattacked, that would be a sign that you are not a cheater. Now I am getting suspicious, whether you are really the victim. Because you have full mouth of being fair, but your ally where you are co-leader is doing the exact opposite.

 

[Apos.]

Your ally is locked and sealed, 4000 medals required for even trying to join. Looks like you are protecting hard your internal communication.

 

[Diaballix]

I am all ears if you have a better solution to getting my account back. If there is some route I've missed I would gladly try it as I don't want to start from scratch.

Anything would be better, please stop cheating.

 

[Bloodaxe]

Hard to cheat when I can't even login my account. If anyone is cheating it's Nexon who have cheated me out of the money I spent on house upgrade, and the time I spent playing this game. All to zero. Hopefully they'll finally do something about it if enough people tell them.

 

[Apos.]

At the beginning we were raising tickets to help you. After using your situation to gain unfair benefit for your ally, we are raising tickets to block your ally. Sorry, your ally is cheating, plain and straight. We are 24.000+ glory ally, now losing 600 glory because of you, you can be sure that you pissed off many good players, who will commit couple of following days to raising tickets to stop you from deceiving another allies. You have been warned in post #20, that if you misuse this, you will be reported as cheaters. You did not listen, now deal with consequences.

 

[Bloodaxe]

Good luck. I have no idea what you expected me to do after your post 20 but whatever floats your boat. Hopefully someone at Nexon is reading this and will actually try to sort things out. I'm not holding my breath any more though.

 

[Apos.]

Good luck. I have no idea what you expected me to do after your post 20 but whatever floats your boat.

As you are apparently in contact with your ally (#12), I expected you to tell them not to cheat on us. But if you think that cheating is the way, well good luck with that. I am sure that “Join us to WIN” alliance members are reading this too, so do not worry guys, you are bookmarked, we are watching you. We have managed to cancel a cheating ally before, I hope that this was worthy of winning this game and end up like cheaters.

 

[Bloodaxe]

You have a pretty big mouth I have to say. Maybe someone at Nexon will hear it, lol. We have raised over a hundred tickets at least to get my account fixed. I imagine you've raised at least a dozen more. Will be great if they finally take the action to fix the mess their server has left my account in. Until then it will continue to be their bug, their mess and their problem.

It will continue to ruin the game play for me, for my alliances and for other alliances too. Maybe you would just give up if you lost your account? Start again? Throw eighteen months of gameplay away?

 

[Apos.]

You really do not understand, that damage done to you does not give you the right to damage other people, do you?

What happened to you is wrong, every player knows how you feel, there is no discussion here. But every player knows how being cheated hurts, and if your ally is cheating for 10 days allready, it means that you deliberately hurt cca 100+ players, and there is no excuse for this, no matter how you try to rationalize that.

Answering your question - I have suffered lots of bad staff, like most of the people, dying family members, illnesses, injuries, lost game account is the least of them. But I would never even think to start breaking peoples arms just because somebody broke my arm and police did not investigate, that would be sick.

 

[Bloodaxe]

I don't think we will come to any conclusion here but please keep posting by all means, keep the thread bumped up.

 

[Apos.]

Yes, I want this thread to be on the first page too, as a living proof that even admitted cheating is not punished (yet).

 

[yemen]

I have some sympathy for both sides here - it is terrible to be in a war without a chance to win, and the team with the bad player should agree not to attack one of their enemies bases, or it is definitely intentional cheating after the first war you realize the base is broken and you include it anyway. I understand the desire to raise the profile of the problem, but you can do it without giving your opponent an unwinnable war.

On the other hand, this is Nexon support at its finest. They can't be bothered to respond to a long time player, clearly not publicly, apparently not privately either. They can't even be bothered to prevent his unusable base from being included in war. And no representatives have commented on this 10 day old thread in their own forums clearly asking for help.

TinSoldier Nb4powerup publicly responding to comments like this and escalating them seems like it would need to be a top priority. Higher than Twitch Con for sure. If you can't recover the player's base, you at least need to publicly acknowledge that and delete the account so it can no longer be used in war. And automatically refund every $ the player spent, and all the troop cards spent by his opponents in an unwinnable war.