contact us responses are made by bots aren't they?

pckrn

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regular bugs i report here but expoitable ones i reported once to the website contact us and once to the in-game contact us.


i report a step by step instruction on how to get free oil and the answer is like

1st response: please provide more details and a screenshot if you can
2nd response: we have not heard from you. we're closing your ticket but if you need more help, just contact us again.


i report on a specific battle situation that causes the attacker's game to crash and the answer is like

sorry to hear you're having problems with your [insert keyword]
workaround is to try turning your device off and on and have a good connection (wifi)


come to think of it, i guess reporting regular bugs here isn't any better. not even going and creating an animated gif of the bug in action as proof was enough to get a response :rolleyes:
 

No Angel

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No they're not bot, they just do according to the Manuals. That's how regular customer service field works. Even if they are players (know the ingame situations), they can't ignore the protocols and policy.
All you have to do is keep reportin. They won't get bored or offended, that's their job 😄

(From someone who have been handling complaints for years 😉)

Then how we get free oil? 😆
 
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