Game bugs and compensations ... very disappointed...

[TopSist]

Sorry for my english...

Both attacks at ww crashed, was lost all stronghold armies (armies what I bought for money), mercenaries e.t.c. .... national trade goods for 3 coalitions is spent for nothing.... 3 generals are dead.... mercenaries armies is lost.... crowns (near 300) what I spent to speed up some researches before ww starts (for better attack possibility) .... all is lost.... armies from event house - Kraal is lost .... and now there is very big possibility that our alliance will loose this war, because I didn`t get 2x5 stars .... didn`t made both attacks.... Every time, before every attack I am cleaning all cache at phone (HUAWEI P9 ... not some P9 Lite - but P9), every time I restarting phone before attack, close all unneeded programs - phone is working at maximum performance e.t.c..... AND - as a compensation for this I have 100 crowns from game support .... this is miserably !!!! I think game crashes because at attack time at first few seconds I put on battlefield too much soldiers... game can not process so much information at so short time and that`s why game crashes. There was no yellow spinner before crash report - just game stopped (screen freeze and game error appear), when I push "try again" button game reloaded from anew. I want to be sure that in future I can attack with all my armies at ww battles, and I want normal solution (refund) for my wasted MONEY, crowns, time .... P.S.> Both attacks (at war report) appear like defended - this made me look like fool, who does not know how to attack e.t.c. ... I look like an idiot ! P.S.2> and answer from game support I waited near 20+ hours, and compensation 100 crowns is not acceptable, and I`m not sure I can participate at next ww and participate with all my available armies.... I predict there will be the same problems....

This is what I wrote to game support - maybe someone have problems like I have !? I`d like to know your experience and recommendations ....

Best regards, Janis.

 

[JNation]

Oh man, im sorry for your dropped battle. I love the wording they use, "You may be experiencing network issues...." as if theres a question. What i dont understand is that you can actually still be playing the game (making an attack) while the spinning "wheel of death" is happening. If this is the case then at that time you are most likely searching for the server or experiencing a server issue, but you are still able to play the game through.. So why not have extra memory space devoted on your device for this game that would save just the raw data from any current attack. This way even if you had server issues and were able to keep carrying out your attack all the raw data about the attack would be saved on your device and upload once a connection was reestablished again.

hopefully you only experience a minimal amount of those issues from here on out. i know how frustrating they can be.

 

[Bobortvogel]

I have had a similar problem. During the first 5 seconds of a war attack...boom, network error message. No warning, no circle of death. I don't even have half my troops dropped yet. I took the time to explain in great detail the problem to customer service. I only relieve the typical canned response and 100 crowns. It was clear there is no one at Nexon reading or looking into the problem. I had one war where both my attacks crashed in the first 5 seconds. I estimated the crashes cost our alliance about 12million in resources. I'm the top rated player in our alliance and the final result was a tie in which we lost a tiebreaker. I've even bought a new iPad since this started but it had no impact on this problem. Obviously, I have checked out of war. Since there is no meaningful response from customer service I will try again hoping that there has been a miraculous change. Unfortunately, I guess I will be forced to stop all together if it happens once or twice again.

 

[Bobortvogel]

Grrr... not fun

 

[Kalmyre]

This one is back it seems. It was rampant a few months ago, disconnect with no warning, game reloads fine immediately after.

Many in my alliance have had it happen last day or two.

 

[Bowmore]

When you get the yellow circles, this is exactly what happens. Your game state is cached locally and for 2 minutes the game attempts to reconnect and upload it. After 2 minutes though, it gives up and discards this info. If it saved it in a more permanent manner for later uploading, then the data could be subject to mischief.

The other ''Network Error'', where no spinning circles are involved is different. With this one, the server side instance of your session is gone and unrecoverable.