Game still crashing during some raids

[Hyperion]

The game is still crashing during raiding (about 1 in 20 raids). Testing this on multiple devices such as Galaxy, iPad, iPhone6.

The crash is not the issues, it's the fact that when you instantly load up the game, the battle has immediately ended and all loot/troops have been forfeit.
I have seen dozens of threads about this just being ignored. Many other games like clash of clans allows the battle to continue if you disconnect/crash, so that when you load back in and the battle timer is still going... you can resume control of the army (the army has obviously been auto-attacking during the raid whilst you were disconnected).


Asking players to wait up to 30 minutes for armies to build / or paying crowns to build armies, then losing those armies to a crash even if you reconnect within 10 seconds is game-breaking.

 

[Hyperion]

Happened again 3 times today.
This usually happens right after you finish deploying all troops in a raid, especially if the app has been running for a while.


about 80% of the people in our alliance who have quit the game and given a reason why, has said it is because of this issue.

 

[neoncity]

Just out of curiosity, what device & OS are you playing on Hype?

 

[Andy]

I'm facing down the same issues in our Alliance - there are a lot of inactive players - no one's discussing it in ours, but there's less chat than there was, I suspect it's the reason.

Still very buggy. I thought it was better, but that's only that I was on a Peace Treaty. As soon as I got off and started raiding.... crash, crash, crash. Lost troops, wait 1/2hr to get new ones, same same.

I'm on Android - Xperia Z. It's an older device sure, but still quad core 1.5ghz... and more importantly it plays all my other games just fine (including CoC)...without any crashing. So if I hear from Aulia that it's because I'm on an older device that just won't wash.

 

[neoncity]

Even though technically, CoC has nothing on DomiNations graphics wise.
CoC may have DN 'beat' in terms of sheer army size, other than that, it's pretty much comparing prev gen to next-gen. : )

Still, I'm just stunned by how many connection issues people are having, as I am yet to experience my first (*knock on wood*).
My device is a mere 5S, and yet I've even noticed several 6 or 6+ owners mentioning these crashes.. strange.

 

[Aussie guy]

Other players in my alliance have said they are also having issues in the past few days. For some, the game won't even load. When your on a peace treaty it seems to run smoothly...as soon as you are in the battle loop, odd things happen, and crashes take place. Even last night, I logged into the game and found that my traps and ambushes had been activated, with no recorded attack. I had to use 18k gold to reset everything...pretty annoying for a non-existent attack! I had major issues before the last update, including being totally disconnected from the game for 5 days. I do not experience this problem with other online games. I'm on a 128gb iPad Air, with very fast wifi, so I'm sure the problems are at the Nexon end.

 

[neoncity]

See, that too... just mind-boggling.

Aussie, judging by your nickname, I presume you're based in AU?
That is, in a region where the game is officially available in the App Store without any workaround?

Heck, who knows.. maybe the AU servers are overheating.
After all, it is always so hot down undah!

If all of the above checks out, we can safely assume that the game was designed to run stable exclusively on the 5S iPhones.
Everyone else clearly missed the boat in terms of 'awesome tech'. : )

 

[Aussie guy]

Yes, definately down under and definately hot today. I have an iPhone 5s too, but unfortunately my oversized fat fingers make it virtually impossible for me to play this game on such a small screen.

 

[Hyperion]

Just out of curiosity, what device & OS are you playing on Hype?

This was already stated in the original post...


All devices are up to date on their software/firmware
I play this app mostly on a brand new iPhone6

 

[Hyperion]

Even though technically, CoC has nothing on DomiNations graphics wise.
CoC may have DN 'beat' in terms of sheer army size, other than that, it's pretty much comparing prev gen to next-gen. : )

Still, I'm just stunned by how many connection issues people are having, as I am yet to experience my first (*knock on wood*).
My device is a mere 5S, and yet I've even noticed several 6 or 6+ owners mentioning these crashes.. strange.

All of the SuperCell (and most similar freemium strategy apps) games have a user-friendly crash/disconnect system where if a player disconnects or crashes, the battle continues on the server as if the user has gone idle (the troops keep attacking until the timer is up).
I frequently close down my Boom Beach app (for about 20 seconds) during an attack to check my text messages, because I confidently know that if I have set my attack up and do not require any further commands, my troops will continue to attack and even finish the battle if I do not get back to the app before the battle finishes.

 

[Aussie guy]

I think some people are also hard closing the game if it looks like they are going to lose a battle on attack. Twice today I've had to reset my spike traps, and ambushes when logging on...with no record of an attack. It's very annoying to pay coins to reset these things when no attack is recorded.

 

[neoncity]

I wish I had a solution for you fellas, but alas.
What I'm personally curious about the most, is the exact devices, OS versions & game builds that seem to be incurring these issues, just to see if we can find any overlap whatsoever.
If we do, that would be something near-solid that we can take to Nexon, one would think.
(this is kind of why I created that poll in the Community section in the first place)

Anyway, Hype, you've more or less stated your device now (even though apart from 'iPhone6', you still haven't been very specific).
Still, though, you've provided more information than what most people often specify on this forum, so thanks for that.
Are you on iOS 8.1.3 as well or did the iPhone 6 get another update?

Let's collect the specific data, it's not that much effort anyway. If we don't find anything, at least we can scratch this option off the list entirely.

As far as my own details, you can mouseover that little pen icon underneath my avatar to see my device, OS and game build.

Regarding day-to-day use, all I know is that I usually & frequently kill all other apps running in the background.
This is not even because of any lag, it's just a default something I prefer to do.

I mean, honestly, I've been playing this game since early January, on my tiny 5S screen (agreed Aussie ), I always keep my stuff updated.. and not a single issue to date, stability wise.
Graphics, percentages being off, sure.
Crashes: not a single one.

 

[Guest]

Hey, all -- thanks for sharing all of this really vital information about this issue. It's hard for me to say exactly why this could be happening, but what you suggest in terms of attacking players hard closing during battles could be a really probably hypothesis. I'll forward this to the game team to see if they can provide any insight or updates about this issue. Thanks again!

 

[Ionass]

Aulia: not to be an ass or anything... But another reason that people are upset/quitting is because of the extreme slow responsetime from you CMs. Look at this thread, started on the 10th, a reply from you on the 17th! For a COMMUNITY MANAGER you're doing an aweful job in this forum.