A friend has several accounts and he "self-donates troops", only in one account would he not be receiving his troops.The donated troops are disappearing.
This is so annoying, got a spearhead RPG from the alliance member, but of course I was searching for battle and quess what? Correct didn't get it.During search for battle I've been donated Friuli infantry, even had pop up with information about it, and when I left searching battle, troops just didn't appear, but still game indicates 4/31 are donated.
apparently neveryeah we need at least some confirmation.
The team is having a hard time reproducing this long-standing issue and currently doesn't have an ETA for a fix. We could use some help in getting to the crux of the issue. Many of you have shared steps, or instances of this happening with our CS Team, it would also help in this case to share the steps that you took to run into this issue if you can recall them, even better to share a video of the issue.
Be sure to leave as much detail as possible:
- Device
- AOS/iOS firmware that device is running
- units being donated
- age you're donating from or even requesting from
- Alliance Perk Level
- Do NOT share your PID publicly on this thread!
The problem is still relevant.The team is having a hard time reproducing this long-standing issue and currently doesn't have an ETA for a fix. We could use some help in getting to the crux of the issue. Many of you have shared steps, or instances of this happening with our CS Team, it would also help in this case to share the steps that you took to run into this issue if you can recall them, even better to share a video of the issue.
Be sure to leave as much detail as possible:
- Device
- AOS/iOS firmware that device is running
- units being donated
- age you're donating from or even requesting from
- Alliance Perk Level
- Do NOT share your PID publicly on this thread!
My exact experience I had over this weekend into today and my exact thoughts right now. I was hoping to catch a moderator that will actually READ the data provided instead of just saying 3 separate times "you have your troops in your town center. Regards"I am getting really fed up with BHG. I have the troop donation bug. I have provided them all the data they have requested multiple times, including who donated what and when. I provided them additional data today where I got a few troops from some donors but no troops from another donor. my request disappeared in chat and it shows only partially filled. The Einstein from BHG that responded to my ticket had the audacity to say that I got the troops. I NEVER DID AND MY TC STILL LACKS THESE TROOPS. I don’t see the point in trying to helping anymore with tickets.. I’m only posting this here in the off chance someone else who is capable will look into this Instead of sweep it under the rug and claim the ticket is closed.
Is there anyway you'd be able/willing to hear us out on this? I don't want to share all of the "data" I acquired over the weekend in here as I was trying to be as helpful as possible and got a lot.The team is having a hard time reproducing this long-standing issue and currently doesn't have an ETA for a fix. We could use some help in getting to the crux of the issue. Many of you have shared steps, or instances of this happening with our CS Team, it would also help in this case to share the steps that you took to run into this issue if you can recall them, even better to share a video of the issue.
Be sure to leave as much detail as possible:
- Device
- AOS/iOS firmware that device is running
- units being donated
- age you're donating from or even requesting from
- Alliance Perk Level
- Do NOT share your PID publicly on this thread!