Looted materials not appearing in manufactory.

[T-Wolf]

Platorm: Android
Device: Pixel 4XL
Version: 12.1370.1370


When successfully winning a PvP battle, and being awarded manfactory materials for loot, the looted materials are not being credited to the count of materials in the manufactory. This has only started as of the last update, 12.7, as I have observed looted materials being credited before.
Specifically, I had 446/450 carbon available, and chose to loot for the missing 4 units instead of producing them. After cycling through the bases in multiplayer, I found one offering 10 material. I successfully cleared the base, and was awarded 10 units of carbon. Opening the manufactory, it was observed that the looted carbon did not get applied, as I still only had 446 units. I went back to PvP, and cleared another base that granted 5 units. These also were not credited.
All-in-all, I wasted 45 minuted trying to loot 4 units of carbon - that only take 15 minutes to produce.

 

[Harlems369th]

Platorm: Android
Device: Pixel 4XL
Version: 12.1370.1370


When successfully winning a PvP battle, and being awarded manfactory materials for loot, the looted materials are not being credited to the count of materials in the manufactory. This has only started as of the last update, 12.7, as I have observed looted materials being credited before.
Specifically, I had 446/450 carbon available, and chose to loot for the missing 4 units instead of producing them. After cycling through the bases in multiplayer, I found one offering 10 material. I successfully cleared the base, and was awarded 10 units of carbon. Opening the manufactory, it was observed that the looted carbon did not get applied, as I still only had 446 units. I went back to PvP, and cleared another base that granted 5 units. These also were not credited.
All-in-all, I wasted 45 minuted trying to loot 4 units of carbon - that only take 15 minutes to produce.

Thank you for bringing this to our attention. Please also make a report to our CS Team here so that we can properly track this issue.

 

[T-Wolf]

UPDATE: It may have just been a random glitch - I dumped the cache and data, and reloaded a fresh download. Seems to have solved the problem.

 

[Sega]

BHG, please tell us how often in the game we need to clear the cache and data for the game to work correctly? :irony:

 

[Sega]

UPDATE: It may have just been a random glitch - I dumped the cache and data, and reloaded a fresh download. Seems to have solved the problem.

Even cleaning doesn't help. In some cases, manufactory materials captured in battle never appear in the Manufactory.
So the question remains open.