Network connection error player id: -1

[Droppinbottom]

BHG_Muet please see if you can help. I had an issue with my phone and did a factory reset. Once I got my phone back setup I installed dominations. Now the load bar goes about 25% of the way across the screen and I get a network error message and mentions player id: -1. See attached screenshot.

I've reached customer service thru email but each time in the same email chain I get a new person who responds with the same generic questions and doesn't seem to read the full email. They keep asking for information I've previously given them.

I know it's not a network issue as I've tried over my home wifi, cellular connection and now work wifi. Other games I've installed and had no issues.

Please help.

 

[Droppinbottom]

So over a week of not being able to play BHG_Muet come on help someone out. Last message from CS was on the 26th and they just said they are escalating the issue as normal fixes haven't worked.

So I did check on an old device i have and i can get the account to load but the device is so old game play just doesnt work so the issue is local to my Samsung s9 plus.

 

[LordStark263AC]

Yes one of my members been offline for 3 weeks now. Luckily he has 2 accounts so he still able to play as Enlightenment Agw but he's main been offline and there seems to be no help from Customer Service.

 

[King Crimson]

I bought a new Xiaomi tablet and I get the same message plus the screenshot says permanently banned, yet on my old tablet all 4 alts are still active. I think there's something on the tablet that the game doesn't like.

 

[Droppinbottom]

Yeah old tablet I have laying around let's me load all my accounts but for some reason I cant get the game to open on my phone. Sadly my tablet is so old that I really cant play on it. TinSoldier

Seems no response from customer support. I've been able to download new games I've never played before and games I have played in the past. Just dominations is fubar on my phone.

 

[Droppinbottom]

No Title

 

[oddin]

just an idea....

have you installed the google play app (Play Games, green triangle with a ps3/xbox controller icon) before running the game?
Your progress is saved there. If you dont have the app, it doesnt know what to load. Hence the error....

A wild guess but could be the real reason too

 

[oddin]

Another reason could be the incompatibility in google play versions between the old device and the new.

 

[Droppinbottom]

It's a device that has had the game on it before. Play games is installed.