Network Issues - No Spinner

[Nb4powerup]

Over the past few weeks we've been busy investigating an increase in Network Errors.

If you’ve been following our Facebook or Twitter feeds, you know that in October we had several server hardware failures that increased the amount of Network Errors. But even as we fixed our underlying server hardware issues we were still seeing an increase in reported Network Errors, which lead us redirect our attention to changes in the last update.

If you are using an unreliable internet connection or have dropped your connection to the internet (or if one of our servers fails), you see a yellow spinner while the game tries to get a response from the server before displaying a Network Error popup indicating that you have lost connection and have to reload. In early October, players started reporting an immediate Network Error popup without a yellow spinner. After investigating further (and fixing our hardware issues) we discovered that this new Network Error behavior is the side-effect of a fix made in the 4.7 update that prevented the game crashing during battles. Unfortunately, the crash fix can cause players to hit a Network Error even while on a strong internet connection.

So to correct the issue we are updating the original fix to no longer cause a Network Error when preventing a crash and are putting more preventative guards in place. We’re including these fixes in our next update that we hope to have out as soon as possible.

Thanks for your patience!

 

[Master Contrail Program]

Riddle me this: If my internet connection is severed, then why are the sprites still animating? Why does the timer still count down? Why does it boot to the loading screen immediately? Why is this critical error being worked on like it's a minor graphical quirk?

I'm no game designer, but I would think every other thing you have planned should be back-burnered until you can work out the problems with your basic game functionality.

​​2 high loot attacks today. 2 crashes after about 75% completion. 2 CS tickets opened. 4 screenshots sent. Zero response thus far.

Boy, I sure am looking forward to that Atomic Age though!

This is the equivalent of adding two extra dice, 30 more property cards, 100 extra Chance/Community Chest cards, 200 more hotels and houses, and a dozen more player pieces to a game of Monopoly, but not bothering to include the board.

 

[Riesch]

I didnt have a network crash for 24 hours ...
If there is good, that also has to be said. Hope I didnt say it too soon.

 

[Old Farmer Bob]

Lol you really do get to the nub of it Master Contrail Program. Please continue your witty honest and razor sharp posts on behalf of us all till they fix it!

 

[Imaera]

Same here.

 

[Skaald]

Yes, games looks more stable at the moment, finally.... Thanks for fixing it. Finally...

But yes, deserves mentioning when something is good (or at least better)

 

[Old Farmer Bob]

I want to believe but 3 major war crashes today in our alliance do not encourage my faith. Opponents looked to have similar problems. I am afraid I am still not holding my breath about a fix. This really needs to be sorted before Atomic Age release

 

[Riesch]

Didnt have a crash since I mentioned it. Others of my alliance did though.

 

[Riesch]

And yes! Another crash. Dissapointed.

 

[Skaald]

Yeah, not me, but ally in war had one.... Very bad timing too, we needed his sure 5 stars... disappointed too!

 

[Riesch]

I agree Bob, we also had at least three crashes in the last war. Only a few of my alliance experience improvement. For me personally crashes diminished from 5-10 per day to once a day.
A few good people already left because of this, the plethora of other bugs and the attitude of nexon/bhg.

 

[Toryon]

Yay! The spinner issue is gone for me, I hope it is gone for everyone else as well. And with this new update my app now crashes constantly... not sure what the trade off was here.

 

[stari]

Every game come to point when people start to abadon game.i think for dominations is this atomick age pach.half of my ally cud not capable to enter in game

 

[stari]

Or developer start with fixing bugs or people will stop playing .no other choice i was kicked for last 8 batle so what is point if i only colect my resource and when try to attack get kicked.or when try to type in chat keybord wona show

 

[Riesch]

Yes, no network crahses but yes game crashes.

 

[Toryon]

I keep being told in CS tickets that there are people working on This, and recently that changes have and are going to be made soon, and I should check this thread for updates.... And nothing here but more angry players.