• Leonard Smith Discount Error
    We are aware of the Leonard Smith Event discount not working properly for players. We will reactivate the event once we correct the issue blocking the 15% Discount.

Posting Bugs and Known Issues (Please Read)

TheWise

Big Huge Moderator
Staff member
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14
 
Joined
Apr 21, 2015
Messages
315
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For in-game/bug reporting we encourage you to submit a support ticket to us either using the in-game reporting system or head to our support site and contact us to open a submission form.

While we much prefer you submit a ticket to our support team, you can still post here in the forum using the following format (please ensure you have linked your player ID to your forum profile as it helps when investigating an issue):

Platform (Android/IOS):

Device:

If PvP issue War/Matchmaking:

Description of issue:

Frequency of issue:

Additional information:
 

Rudraa

New member
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Joined
Jun 9, 2022
Messages
6
Android
Gionee
When I claim IMPI ARMY BOUNTY fron the league rewards at the dock,it shows that the impi army will be in the stronghold but it does not come in the stronghold.It has happened many times.Any rest bounty comes successfully in the stronghold but impi army does not come.I hobe the Dev's will look into this problem.
 

PhantomIX7

New member
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Joined
Jun 24, 2022
Messages
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Hi, ive reached out to several bhg moderators and not a single response so im gonna keep making this post and spreading it all over these forums till something is done. About half a year ago I was playing and they had 4x crown offers at the time. I completed one for raid shadow legends and you had to get to level 5 with a hero so I did that and recieved 28000 crowns (normally 7000) about a week or two after that I got banned and rolled back weeks worth of progress. I was then told my account was banned for crown manipulation when ive never once cheated on this game nor do i know how to. Ive made several attempts at contacting support and I get the same response every time and that their decision is final. If anyone is able to help me I would greatly appreciate it as I miss playing this game. My player name is PhantomIX7 on android.
 

ademirk

Approved user
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0
 
Joined
Jan 26, 2018
Messages
27
Platform (Android/IOS): Android

Device: Xaiomi 11 T

If PvP issue War/Matchmaking: all
Description of issue: When you ask to retrain your troops, a connection error occur and you loose all your troops. You need to select every troop, blessing, etc.. again.
Frequency of issue: all the time. Something like 50% off retraining action.

Additional information: Many other users on my alliance are reporting same issue.
 

JezH

New member
LV
0
 
Joined
Sep 9, 2022
Messages
6
As above, lost everything once again... help please
 

JezH

New member
LV
0
 
Joined
Sep 9, 2022
Messages
6
Platform (Android/IOS): Android

Device: Xaiomi 11 T

If PvP issue War/Matchmaking: all
Description of issue: When you ask to retrain your troops, a connection error occur and you loose all your troops. You need to select every troop, blessing, etc.. again.
Frequency of issue: all the time. Something like 50% off retraining action.

Additional information: Many other users on my alliance are reporting same issue.
Same here... samsung tab S7+, so frustrating
 

Merkville

New member
LV
0
 
Joined
Oct 19, 2022
Messages
1
Platform (Android/IOS): IOS

Device: IPhone

If PvP issue War/Matchmaking:
Description of issue: lost my base when trying to get Game Center to sync. Had CS change my email for my base to match my iCloud and apparently there was another base setup that was a temp base as I have had my base synced with Facebook but heard that was going away so trying to fix my Game Center I deleted the game and now I can’t get my original base back. I have been trying to get CS to respond but nothing. I have reached out to several BHG email address with now luck. I am lost now and w
Had VIP level 7 and was at 298 level working to get to Digital age. I would like to recover my base.

Frequency of issue:

Additional information:
 
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