Posting Bugs and Known Issues (Please Read)

[TheWise]

For in-game/bug reporting we encourage you to submit a support ticket to us either using the in-game reporting system or head to our support site and contact us to open a submission form.

While we much prefer you submit a ticket to our support team, you can still post here in the forum using the following format (please ensure you have linked your player ID to your forum profile as it helps when investigating an issue):

Platform (Android/IOS):

Device:

If PvP issue War/Matchmaking:

Description of issue:

Frequency of issue:

Additional information:

 

[Rudraa]

Android
Gionee
When I claim IMPI ARMY BOUNTY fron the league rewards at the dock,it shows that the impi army will be in the stronghold but it does not come in the stronghold.It has happened many times.Any rest bounty comes successfully in the stronghold but impi army does not come.I hobe the Dev's will look into this problem.

 

[PhantomIX7]

Hi, ive reached out to several bhg moderators and not a single response so im gonna keep making this post and spreading it all over these forums till something is done. About half a year ago I was playing and they had 4x crown offers at the time. I completed one for raid shadow legends and you had to get to level 5 with a hero so I did that and recieved 28000 crowns (normally 7000) about a week or two after that I got banned and rolled back weeks worth of progress. I was then told my account was banned for crown manipulation when ive never once cheated on this game nor do i know how to. Ive made several attempts at contacting support and I get the same response every time and that their decision is final. If anyone is able to help me I would greatly appreciate it as I miss playing this game. My player name is PhantomIX7 on android.

 

[ademirk]

Platform (Android/IOS): Android

Device: Xaiomi 11 T

If PvP issue War/Matchmaking: all
Description of issue: When you ask to retrain your troops, a connection error occur and you loose all your troops. You need to select every troop, blessing, etc.. again.
Frequency of issue: all the time. Something like 50% off retraining action.

Additional information: Many other users on my alliance are reporting same issue.

 

[JezH]

As above, lost everything once again... help please

 

[JezH]

Platform (Android/IOS): Android

Device: Xaiomi 11 T

If PvP issue War/Matchmaking: all
Description of issue: When you ask to retrain your troops, a connection error occur and you loose all your troops. You need to select every troop, blessing, etc.. again.
Frequency of issue: all the time. Something like 50% off retraining action.

Additional information: Many other users on my alliance are reporting same issue.

Same here... samsung tab S7+, so frustrating

 

[Merkville]

Platform (Android/IOS): IOS

Device: IPhone

If PvP issue War/Matchmaking:
Description of issue: lost my base when trying to get Game Center to sync. Had CS change my email for my base to match my iCloud and apparently there was another base setup that was a temp base as I have had my base synced with Facebook but heard that was going away so trying to fix my Game Center I deleted the game and now I can’t get my original base back. I have been trying to get CS to respond but nothing. I have reached out to several BHG email address with now luck. I am lost now and w
Had VIP level 7 and was at 298 level working to get to Digital age. I would like to recover my base.

Frequency of issue:

Additional information:

 

[rowds97]

Android ID : 17399189
current version is stuck on 11.2 and PvP crashes whenever i press find opponent
i was enlightenment age now im Medieval with downgraded infantry and many other upgrades i had...

 

[cmadler]

Android, Pixel 4a, running current version (11.7).

As of this morning (first noticed about 6:30 AM Eastern Time), the game freezes about 20-30 seconds after opening regardless of what I do. I tried force-closing the game, force-stopping the game, and restarting my device but the error persists.

 

[miyanc]

I keep getting " illegal program detected 106/2" not that it matters, but android and I can't enter the game to report to cs

 

[Lord Bastion]

IOS - Iphone 13 Pro Max

War/Matchmaking?
Not a direct issue with war or matchmaking but the ability to do them properly is impaired.

Description of issue:
Communication with other players is entirely cut for me.
-I am unable to chat in alliance chat, nor read any sent messages in any alliance I have been in the past few years.
-I am unable to request troops, nor donate troops to others.
-I cannot issue challenges, nothing pops up when i fill out a challenge request.
-The only things I can do in alliance are speed-ups, parliament, and war.

Frequency of issue:
Always

Additional information:
-I have observed this issue on both an Iphone 7 Plus and a Samsung Galaxy A71, so I presume platform is not the issue.
-I have also brought this issue up in customer service, but since bringing this issue up years prior came up with no changes, I am trying here now.

 

[AlexTheGreat]

Platform (Android/IOS): IOS

Device: iPhone 13 Pro

If PvP issue War/Matchmaking:

Description of issue: Banned for “suspicious activity”

Frequency of issue: First time ever, 2 days ago

Additional information: Once I try to start the app, right after the BHG splash screen, I get a message saying I have been banned for suspicious activity (see attached). Not sure what that means, I’ve been playing since 2017 .

 

[Harlems369th]

@AlexTheGreat you will need to reach out to our CS Team here to receive assistance.

 

[King Crimson]

I also had this once before when I got a new tablet - as in brand new. Mine also said 24hrs remaining - after that I was able to log in normally.