Unable to connect to the server?

[Freimaurer Alderan]

I have some trouble to connect to the game. I already restarted the tablet and installed the app new...still nothing.

 

[Rhabarberbarbar]

Same here :-(( 27699444 my other account is working though..

 

[Gazza]

Same here. Nearly 6 hours with same message

 

[TinSoldier]

We're looking into this issue. I'll be sure to update when I hear more.

 

[Gazza]

Is this happening to everyone. Or just a some accounts

 

[Tsamu]

Not everyone, just one person in my alliance has reported it. he let us know from his alt. Oh, maybe there are more players having trouble, they just can't tell us because they don't have 2nd accounts.

 

[No Angel]

None of my accounts are suffering. Is this regional?

 

[Gazza]

I am back in game now

 

[Rhabarberbarbar]

It's working for me now. Thanks.

 

[TinSoldier]

Glad to hear folks are able to get back into the game. We observed a small number of unrelated blocks, but no overall patterns for whole segments of users.
Thank you to those who contacted our CS team via the web which helped us to diagnose!

 

[VictorDominations]

TinSoldier you guys should reconsider the message popup after a crash which 99.9% of the time is because of your servers and not from our (players) side.
Especially when it happens during wars! (It happens a lot! Since you introduced the new forest layer) from “check your internet connection and try again (well i can’t if you crahsed me during a war)” to: “We are having server issues and we are trying to fix it as soon as possible (even though you don’t)” still it will be nicer to read this instead of blaming our internet connection for your faults.

What do you think?

 

[Daliah]

I am still having this issue. Please help.

 

[Spaceboy]

Yes, it is bad for Europe..Many server connection issues !