• Leonard Smith Discount Error
    We are aware of the Leonard Smith Event discount not working properly for players. We will reactivate the event once we correct the issue blocking the 15% Discount.

Update available window

Nibbinib

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Since yesterday I can't start the game on my Android device. There is always a window which says that there is a new update available. When I click on update, the Google Play Store opens an there is no new update. Even de- and reinstallation did not help. Anybody with the same issue and some tips to solve?
 

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PigsPlayingPoker

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I have a different version of the same bug. I can't login, get a stuck loading bar, and then nothing. The app just sits there. I reinstalled, cleared cache, cleared game data, and nothing worked. I even tried three different Wi-Fi networks and a cell connection. Hearing from Nexon on this would be nice. Is there a patch on the way? Eta? It has been THREE days now.......
 

Nibbinib

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Found this thread in the forum from 2018 with exactly the same issue: https://forums.bighugegames.com/for...-news-a-new-version-of-the-game-is-available”

Seems to be a database error for the account on the server or a corrupted game file on Google Play. I tried everything with two different Android devices (with Android 7 and Adnroid 11): un- and reinstall of the app, different WiFis or mobile data connections, having android up to date. I even installed older apk files of the game to then regulary update the game again when the update-available-window appears. Still allways the same issue when opening the game: A window which says "New update available".

I already contactet the support, but the only response were useless generic tips: "read the FAQ, clear cache, turn device on and off again". I really need competent help here and not a pad on the head.
 

waylo

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I have the same problem with the update window. I cant play since 4 days. IT says always i should Update the game but there is no Updates to do in play store.
Anyone know how to help? I cant play with my Main acc. But with my other acc ( and other Google play acc) i can play without Problems. But how does this works?
 

Nibbinib

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The problem is now solved. After nearly 5 days, a game master made so "adjustments" on my account and I can now log back in.
 
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