What is the point of in game customer support contact if no one is going to reply

[EksEph]

It has been 4 days since my village was swapped and I have provided screenshots both in game and on forum several times. And the result? Not a word from BHG or Nexon M. I don't know if this is a bug/hack but can someone PLEASE tell me whether I will EVER get my base back on which I have invested both time and money? I mean, if this is not going to be fixed, just TELL ME. After the swap, my base shows so many bugs it is NOT DIFFICULT to investigate and see the issues. I now have 2 mercenary camps, overlapping buildings, wrong library research relations, negative war tactic countdowns, 1 gold mine with no options to build more, etc. etc. I lost so many wall upgrades and building upgrades and library researches and now have incomplete useless wonders and I get rape attacked 30 times a day due to the incompetent base and layout which are not mine. All I want to know is: am I a fool to expect this to be restored??? I won't even bother posting user ID and screenshots until some Dev/Mod relies since I've done it so many times with 0 response.

 

[catae]

A member of our alliance had this problem and after a few days waiting, he mentioned on the forums the fact that he bought crowns almost immediately beforehand and for some "coincidental" reason, they responded within hours and fixed his problem and gave him some retribution in crowns. I don't know how long it would have been if he hadn't mentioned that fact, but like a few other members of our alliance who are having major issues, he was about to contact apple for his money back and quit the game. I know this doesn't exactly answer your question, but I thought you might like to hear it for some reason or another.... Haha

 

[Jhdragon39]

Sorry to say it took them 10 days to reset my town what I had done during the 10 days gone and 1K of crowns for my 10 days. Others players two weeks yes they do get around to it . Good luck maybe they get better at it. Jhdragon39