when you leave the game to the retrain screen and screen closes...

oddin

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imagine the following scenario...
you go to a multiplayer battle and you win,
exit to the retrain screen
for some reason you do not press retrain button but leave it like this without doing anything cause you are busy with something else
game after x number of seconds closes
you reopen the game after a while and EVERYTHING is lost. You cannot retrain anymore and all tactics, generals and troops are gone....
Screenshot_2022-07-26-19-41-07-081_com.nexonm.dominations.adk.jpg
 

Harlems369th

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imagine the following scenario...
you go to a multiplayer battle and you win,
exit to the retrain screen
for some reason you do not press retrain button but leave it like this without doing anything cause you are busy with something else
game after x number of seconds closes
you reopen the game after a while and EVERYTHING is lost. You cannot retrain anymore and all tactics, generals and troops are gone....
View attachment 9673
Hi Oddin,

If you could submit a ticket on this our team could take a look at it.

The retrain option in theory should be there until you use it. The only reason for the disappearance is if you change your army composition in some way. So if you happened to train/add troops/troop tactic/merc/ general/ etc. it will clear the retrain option. Closing the game doesn't clear out your retrain.

There could be a rare instance of a login error or crash that can cause the disappearance of your retrain. In which case I would definitely recommend sending in a CS ticket.

Otherwise, you can rest assured that if you happen to walk away from your device before hitting the retrain and it shuts off the screen you'll still have that retrain option available when you return!
 

oddin

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If you could submit a ticket on this our team could take a look at it.
sure
The retrain option in theory should be there until you use it. The only reason for the disappearance is if you change your army composition in some way. So if you happened to train/add troops/troop tactic/merc/ general/ etc. it will clear the retrain option. Closing the game doesn't clear out your retrain.

There could be a rare instance of a login error or crash that can cause the disappearance of your retrain. In which case I would definitely recommend sending in a CS ticket.
not my case
Otherwise, you can rest assured that if you happen to walk away from your device before hitting the retrain and it shuts off the screen you'll still have that retrain option available when you return!
THIS is exactly what is NOT going on. I walk away from my device and when i come back and reload the game, the retrain is lost, all my troops are lost despite coming back from the battle with few casualties. This is not just me btw. I was asking my allies and many reported the same thing.

I can easily reproduce the bug and record it... stay tuned :)
 
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