100% victory with 1x defence building left = Loss of all troops!

[Vigilante]

Interested to know how many of you this has happened to.. So I walk through a raid with 100% victory and loss of only a couple of Rifleman only to realize there was still a tower left behind. On the Victory screen it shows my 5 star, 100% victory but it also tells me I have lost all of my troops! If I want them back to continue my 2 solid hours of raiding I had planned, I can either wait 1hr 30mins and spend 109,000 food and 2000 oil or spend 155 crowns to complete Instantly. This has happened to me a total of 6 times or so over the past couple months or so and along with the re-request of troops from my alliance gate at 20 crowns a pop on a regular basis and 2-3 other continuous bugs, I may need to either take a 2nd Job on the weekends or quit this game. These are the only 2 options available to me as support has repeatedly refused to compensate me for my losses with the old 'I'm sorry for your inconvenience sir, rest assured our team is working on a fix for this issue' line. I have been getting this message for 18 months.

I do pay from time to time to play this game and realize the dev's need to make money. But there's a right way and a wrong way of doing that imo. Interested to hear your thoughts?

 

[yemen]

No. His comment confirms that is a screenshot from the end of the actual battle, reflecting the actual final state, with a building left behind.

Replays do not show the victory chest star status, or the medals gained / lost. Since it DOES show both of those, that screenshot was taken at the end of the battle.

 

[Vigilante]

@Tin Soldier Thanks for your reply. I have contacted CS on a couple of occasions regarding this issue and they have been no help at all. The message they send me is the stock standard one where they say 'rest assured our technicians are looking into the problem. They do not compensate me either.
FYI the player I was up against the last time this happened was 'mgmena'. My player name is Vigilante. Thanks for your help on this.

 

[Vigilante]

LordAnubis if you haven't got anything useful, helpful, interesting or constructive to add to a post then why make any comment?

You said that a lot nicer than I wanted too! ..Ma-num-ah-na

 

[Tsamu]

Wow, now you have me worried. This has never happened to me, but I would be pi**ed off it it did. I hope you get some resolution, and please let us know if you do.

BTW, LordAnubis is an a$$ for his comments in this thread. After all the other comments pointing out what to look for in your screenshots, he owes you an apology.

 

[Vigilante]

Wow, now you have me worried. This has never happened to me, but I would be pi**ed off it it did. I hope you get some resolution, and please let us know if you do.

BTW, LordAnubis is an a$$ for his comments in this thread. After all the other comments pointing out what to look for in your screenshots, he owes you an apology.

Thanks Tsamu I doubt I'll receive any type of concession from that dude. In my experience people with superiority complex's disappear into the wood-work when brought to task.

 

[Vigilante]

The replay wrap-up screen does not show Victory Stars or Medals earned as they appear in the original screenshot.

Vigilante, could you please contact Customer Service with this bug? Also, if you could provide the name of the player you were up against, that may assist CS as well.

TinSoldier @Tin Soldier Thanks for your reply. I have contacted CS on a couple of occasions regarding this issue and they have been no help at all. The message they send me is the stock standard one where they say 'rest assured our technicians are looking into the problem. They do not compensate me either. The players name was 'mgmena'.

 

[LordAnubis]

and you wont get one. since you already have the mindset to not accept any other views that differ in the slightest from yours. look back in this thread there is another player that never had this happen and neither have I

 

[Vigilante]

simple fact remains it was your fault each time, not Nexon"s

On the contrary, I always accept that people have a right to an opinion on the proviso it makes some type of sense or is factual, is not derogatory or if the person can qualify their expertise.
Your statement above is a lot like your posts in this thread, nonsensical and way off topic! What has the fact that you've never experienced it before got to do with anything!? smh

 

[TinSoldier]

Vigilante and others who have encountered this issue - When you watch the replay, are there any event (limited-time) buildings on that player's base?
I wonder if there's a particular building that could be causing the calculation error with percent damage.

 

[LordAnubis]

Vigilante it actually has alot to do with since your post is asking that very question as to how many have experienced it. Your aggression and flat out refusal to supply the screenshot requested and the name calling by others just makes you lose credibility. Even mods are asking for additional info yet you wont provide it.

 

[Tsamu]

LordAnubis, you owe Vigilante an apology specifically for saying his screenshots do not prove the bug. They do. Look through the result overlay and you can see a tower still standing. If you don't want to apologize, fine, but at least acknowledge the bug is real.

 

[Vigilante]

I will keep an eye out the next time it happens TinSoldier. Unfortunately, the replay of this battle has long since gone. I will update when it happens again.

 

[Vigilante]

Yeah, I'm the one with the issues LordAnubis as highlighted by so many people in this thread.
Now you've hijacked my post enough, please leave.

 

[Vigilante]

Update; It has just happened again, this time during war. I won the battle again with 100% victory and time remaining on clock but there was was 1x tower remaining and I lost all my troops again. I have written off to support again like you suggested TinSoldier and await their reply. I will keepn you posted. Photos attached (and I corrected my mistakes in my original post, ie. It will cost me more than the stated 155 gems to replace the army. There was also no special building in the enemys base.
Edit; difficulty uploading photos atm. I'll try later

 

[Excalibur]

hi
yes vigilante this bug is a known issue according to cs and it has happenned to me everytime there is a defence building left and game grants u 100% victory and u loose all troops and planes .you do not loose troops if it is a non def building .it has happenned to me 4 times this week .i try to avoid leaving a def building as the last but sometimes not possible .cs does not compensate me .i lost 7k plus oil with my 2 mk5 2 apc 2 tactical helis .2 mk6 planes and mk6 transport .this last loss hsppenned 15 minutes ago .THIS IS BULLSHIT FROM NEXON .

 

[Kam1983]

Has happened to me 4 times. It s annoying and CS doesn't do anything except giving 100 crowns. Not sure how hard it is to fix these annoying bugs. But hey, at least they never stop selling troop cards.

 

[Green Bird]

This bug happened to me only yesterday. The battle ended rather abruptly with 5 stars and plenty of time on the clock.

Luckily it was an economic building left standing so not a problem. There may have even been more than one left, I do not recall. There were no event buildings present either.

l hope the developers are looking into eliminating this bug.

 

[T4TiFooS]

it happens same for me as well!

I could certainly completely destroyed all buildings and defenders of my enemy in battle in the last second and result shows I got 5* and 100% destruction with lost a few troops, but when I returned to the main screen realized I lost all my troops, tactics and general!

Please fix this annoying bug, we can't lose huge amount of food and time due to this bug!

Unfortunately am not able to upload the screenshot here (idk why it saying failed upload every time )!

 

[TinSoldier]

I passed this thread on to the team to investigate, in order for them to read your details as they continue to work on this issue.

 

[Which]

This happens all the time, a simple fix is to adjust troops lost algorithm

Current algorithm: checks if all defensive buildings have been destroyed -> Yes -> troops live -> Else -> delete army
Proposed algorithm: checks if 100% destruction star was obtained -> yes-> troops live -> else - > check if all defensive buildings have been destroyed -> Yes -> troops live -> Else -> delete army