7.3 update on iOS

[Tower]

Impossible to load the game after updating the game.
even deleted the game and reinstalled it - this didnt help
TinSoldier

 

[Hondaboy]

Same here mine will not load

 

[TinSoldier]

We are actively investigating possible login issues after moving to 7.3.
Is there anyone encountering this on Android, or is it iOS only? (We are able to replicate the issue on iOS here at the studio.)

 

[Pashkinz]

On Android too

 

[joelegiao]

Im on Android and no problem to log in, but unfortunatly the game became even slower than before. Now just being in my city its lagging....

 

[Hondaboy]

Hello Tinsoldier I play game on both android and Apple I’ve only had problem trying to load the game on my iPad no sooner you try to load the game it’s crashes right away.

 

[Tower]

TinSoldier The game start and i enter Dawn of Age, game Ask if i want to go to TOWER acc, then it crashes... this is on iOS.

 

[Silent Lauren]

Same for me. Game crashes as soon as it starts up on both IPad and IPhone.

 

[Hondaboy]

What is the fix please, it’s been 6 hours now with no game play.

 

[Hondaboy]

Please can you advise on a fix because for almost 6hours I’ve not been able to load game without it crashing back to home screen of my iPad.

 

[TEXAS YANKS]

Game crashes on iPad for me when accessing game server (after splash screens).

 

[TEXAS YANKS]

Game crashes on iPad for me when accessing game server, after the splash screens.

 

[TinSoldier]

The team has evaluated the fix, and will be able to add a server fix without having to re-submit the game through the app stores. We should have a roll out to everyone soon.

 

[TinSoldier]

Our server update is complete!
Our broken test account was able to play moments ago. Please check your personal device and let us know if you're able to get in.

Thank you for your patience throughout the update process.

 

[Pashkinz]

Still can't log in. Android, Xiaomi Redmi Note 4x

 

[oddin]

for those that are on android and the game just shows a black screen, just clear cache from the app settings. I could not start the game but this fixed it for me and a few others in my alliance

 

[Tdubb]

Not fixed IOS 12.3.1 iPhone XS Max

 

[Spaceboy]

Updated this morning on iOS and no new problems detected (europe)

 

[sonofep]

Experiencing the issue on iOS both ipad and iphone. Appears to be linked to game center. When I did a virgin reload of the game, it loaded fine, but when it retrieved my profile from Game Center, it crashes. So it appears to be related to loading the backup from Game Center

 

[Bones671]

Game still crashes as soon as it starts up on both IPad and IPhone.