So I had a level 195 account, been playing about 18 months. Last week, the game kept crashing on launch on my phone. I gave it about twelve hours, but nobody else was affected so I figured it was a local issue on my phone.
I deleted and reinstalled, confident my progress was saved to my Google Play account.
However, when I launched the client it didn't reload my base even though Google Play account was connected. Worse still, it saved the level 1 base over my level 195 base. No matter what I try, can't get it back.
I emailed customer support, they gave me the usual reply of your account is an Asian server account. You need to contact them. I contacted them, and as usual they completely ignored the ticket, probably because I write in English and everything on the support system is Korean. I wrote an ingame ticket too, also told to email Korean support and ticket was closed.
I emailed the English speaking guys a few times and they completely ignored me for a few days now.
My base is messed up and nobody in my Alliance can view it in World Wars. What's worst, opponents can't attack it either so they can't possibly max us. Completely unfair.
So I am left in limbo. Both sets is customer support ignore me, my account is messed up and I have no options?
I deleted and reinstalled, confident my progress was saved to my Google Play account.
However, when I launched the client it didn't reload my base even though Google Play account was connected. Worse still, it saved the level 1 base over my level 195 base. No matter what I try, can't get it back.
I emailed customer support, they gave me the usual reply of your account is an Asian server account. You need to contact them. I contacted them, and as usual they completely ignored the ticket, probably because I write in English and everything on the support system is Korean. I wrote an ingame ticket too, also told to email Korean support and ticket was closed.
I emailed the English speaking guys a few times and they completely ignored me for a few days now.
My base is messed up and nobody in my Alliance can view it in World Wars. What's worst, opponents can't attack it either so they can't possibly max us. Completely unfair.
So I am left in limbo. Both sets is customer support ignore me, my account is messed up and I have no options?
. 11th day of “investigating” passed quietly, apparently it seems to be more efficient to respond to hundreds of support requests, than to ban cheating. Unless it is really a chatbot responding, than I understand that efficiency of support is not a problem.
