Alot of excuses and no solutions...

[USA Elite Will]

Why am I being punished for their mistakes... just reimburse me the medals or throw me some crowns! (Please) And no I don't understand! And no you did not answer my question!

 

[GailWho]

I got the same exact response word of word! Wish I would have screen shot it when I read it but was just too disappointed. When I went in to get a screen shot they deleted and closed the thread

 

[USA Elite Will]

We are just a faceless ID number to them... no personalization.

 

[GroteKoning]

No you are wrong. We are faceless 10 year olds to them. And treated as such.

Insert cynical smile.

 

[Eddie F1]

T'is a Sunday, maybe the auto-responder got you.

 

[garylem]

That's the standard message you get when you submit a report concerning medals

 

[acied]

Well it means they at least can program something right...

I can see the line before me

If Ticket.text.contains("medals&compensation") then
send.message,autoreply(no.medal.compensation)

being a bot at customer service is easy....

 

[Tickling]

Well it means they at least can program something right...

I can see the line before me

If Ticket.text.contains("medals&compensation") then
send.message,autoreply(no.medal.compensation)

being a bot at customer service is easy....

I don't think an auto-reply would contain so many spelling and grammar mistakes..,

 

[GailWho]

Had the same mistakes in mine.

 

[Magenia]

Of course it's automated. I too had the same issue, not once, but twice. I decided to report it to CS both times, just to check if something had changed. In fact, it's so true I received the same exact response, word by word

 

[The Destrayer]

Pffff....I am a topranking player and my motivation is getting to a very low point. So I tried to have a discussion with costumer service, but I feel I am talking to a wall It is not necessary to explain witch items I want to discus...for that you can see the post from Redgar....Oeps they banned him...strange

 

[Guest]

Please PM me directly about CS issues. For privacy reasons we can't talk about your account here. (GroteKing, I am still waiting on your reply so I can fix it!)

 

[dbukalski]

I love the cs issue they wont compensate u with crowns for the game taking ur medals, trade goods, gold

Their excuse for not compensating u is other players werent compensated. And they werent compensated because i wasnt. And so it goes in a circle and no one will ever be compensated again because someone wasnt compensated and it wouldnt be fair to that person

Its a great setup where they dont have to do anything anymore. Just send generic email responses where they dont understand the problem. Ask u to explain it several times and post pictures. Then tell u they wont do anything because they didnt do anything for the last guy and it wouldnt be fair to him if they did anything for u

 

[GroteKoning]

Lol, was chasing medals yesterday. Replied just now. Thank you, you give me hope for this game forward.

 

[Eddie F1]

Perhaps Volkswagen could learn a trick or two from Nexon - dodgy software in the ECU, 'We didn't compensate the last guy..... etc'

 

[Aurelius...]

I'm struggling with the same problem, Will, as is one of my alliance members. It cost me duplicate 18s and my ally duplicate 30s.

I've beaten ironangel up about this, and he agreed to look into it, but this is be most recent pm from him on 10/1:

OK, looking at the Medal history report, I see the loss for 18, but only one instance of it. The next transaction is 3 hours later, for -15. I need to confirm with someone how the rows are calculated, which I can do first thing tomorrow AM, to see if this is a dual ding, or what. Thanks for hanging in there!

 

[Aurelius...]

"Dual ding", huh. What happened to a "visual bug"?

 

[Guest]

CS policy isn't something we can discuss in detail here. In general, they do not compensate Medals, only Crowns. If you have a CS issue, please PM me and I will look into your issues and how they dealt with it.